Idris Olawale Balogun

OLAWALE IDRIS BALOGUN PRODUCT MANAGER Email:- Phone Number: - Location: Lagos, Nigeria Idris is a solution-focused, results-driven product manager with experience in technological product development and management, competition analysis, design thinking, agile development approach, scrum initiative, and product design with a genuine passion for developing viable products targeted towards solving problems and smooth user experience. PROFESSIONAL EXPERIENCE HEAD, PRODUCT MANAGEMENT (Global Accelerex Limited) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Define the Product Strategy, Vision, and Roadmap. Oversee Product Launch Strategy and work with Marketing and Corporate Communications. Identify new opportunities in the market for penetration. Translate product strategy into detailed requirements and prototypes Collaborate with UI/ UX/Product Designers to ensure features will work optimally for the customer Deliver Generate new ideas that grow market share, improve customer experience & drive growth Market Requirement and Functional Requirement Documents with prioritized backlog features. Define and manage the pricing model and billing and ensure product improvement and compliance to market needs Work with software development to incorporate product components, features in the final product. Collaborate with other relevant business units to ensure that customer requirements and product launch requirements are fully met. Work with external stakeholders and third-party service providers to access partnerships and licensing opportunities. Conduct Product/Technical Demos and trainings of newly designed products vision across both internal and external stakeholders. Represent the company at workshops and seminars relating to the product portfolio SENIOR PRODUCT MANAGER (Global Accelerex Limited) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ November 2019 – June 2021 Define the Product Strategy, Vision, and Roadmap. Identify new opportunities in the market for penetration and translate product strategy into detailed requirements and prototypes Collaborate with UI/ UX/Product Designers to ensure features will work optimally for the customer Deliver Generate new ideas that grow market share, improve customer experience & drive growth Market Requirement and Functional Requirement Documents with prioritized backlog features. understanding of customer experience, identify and fill product gaps Work with software development to incorporate product components, features in the final product. Collaborate with other relevant business units to ensure that customer requirements and product launch requirements are fully met. Conduct Product/Technical Demos and trainings of newly designed products vision across both internal and external stakeholders. Provide relevant reports to product governance team periodically Take up any assignment as may be required by the Chief, Product Management. PRODUCT MANAGER/SERVICE MANAGER (Xpress Payment Solutions) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ July 2021 – Date April 2018 – October 2019 Manage Card schemes ((Mastercard, Visa, Union Pay and Verve) issuing and Acquiring projects for banks. Manage MasterCard and Visa Certifications. Issuer & Acquirer Setup on Tranzaxis Switching Platform Manage the implementation of Union Pay Certification and projects Manage Project Transitioning to operations Product, Solution and Service Design Project & Product transitioning, enhancement and Continuous Service Improvement Transaction Analysis, root-cause analysis and problem Solving Process design, mapping and improvement. Proper documentation of Host, Applications and interface incidents and downtime. Service Performance analysis and recommendation ▪ ▪ ▪ Gathering, analyzing, documenting, and validating project data and requirements Ensuring on-time delivery of Card Scheme projects, within scope and budget assigned. Service Review session with clients showing performance and providing strategic recommendation. SERVICE MANAGER – Switching & Processing (Interswitch Limited) ▪ ▪ ▪ ▪ ▪ Process & Service Design Support the creation of service architecture and design for MasterCard, Visa, 3dSecure, DCC, and DCF processing services. Service Operations Runs beta and pilot programs with new services and enhancement initiatives Provides input into the business and Technical Service Catalogue Manages issues resolution and assign actionable tasks to various business stakeholders Manages current service offerings by ensuring SLAs are met by operations team and other teams Service Transition Prepares a Project transition to Operational Services checklist for every project assigned Service Training and handover training for new and existing services Process Design and End User Quality Assurance Continuous Service Improvement Identifies Service enhancements/service improvements Develops and implements initiatives that ensure product transaction growth Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements. Service Performance Review/ Analysis - Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer - Regularly meets with customers, to review service performance - Transaction insight and growth SERVICE MANAGER – Merchant Acquiring (Interswitch Limited) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ April 2014 – March 2018 May 2013 – March 2014 MasterCard/VISA/CUP/JCB POS and Web Merchant Solution delivery management- Monitoring merchant’s transactions and POS applications to ensure transaction success Ensuring that clearing is performed, and merchants receive settlement reports Provide effective support to merchants and acquirers Ensure that BSPs and Touchpoint visit merchants daily/ regularly Provide transaction success analysis to merchants and acquirers Monitor GPRS, CDMA and other network connection levels of merchants Onboarding new merchants onto the platform and new card schemes for existing merchants Develop Merchant training material, manuals and Decals. Train Merchants on new and existing schemes Periodic Service Quality review with merchants and Transaction success rate per Acquirer and 98% uptime of merchant terminals PROCESSING OFFICER (Unified Payments – ValueCard) October 2009 – May 2013 ▪ ▪ ▪ Cards and Transaction support on both ATM and POS Terminals Transaction monitoring across different platforms and channels on Tranzware Online. Transaction log, Event log and Terminal monitoring. Technical support for FIMI users and Provision of adequate second level support (Technical Support) to banks and internal customers Maintenance of bank’s connectivity to the switch (Tranzware Online) Generating daily/weekly/monthly and other ad-hoc reports (using SQL) for in-house departments as well as banks ▪ Proper documentation of Host, Applications and interface incidents and downtime. ▪ ▪ TRANSACTION OFFICER (Guaranty Trust Bank) ▪ ▪ ▪ Generation of Monthly Report, Account information and support. Cash Movement, operations & Cooperate Client support. Ensure proper save keeping of documents and Report June 2007 – July 2008 PROFICIENCIES ▪ Team Leadership ▪ Strategic Business Planning ▪ Product Strategy & Vision ▪ Product Transitioning ▪ Analytics ▪ Market Analysis & Research ▪ Agile Approach ▪ Product Release & Marketing ▪ Problem Solving ▪ Product Improvement ▪ User Experience & Management ▪ Infographics TOOLS ▪ Adobe XD ▪ Visio ▪ Jira ▪ Trello ▪ Figma ▪ Whimsical ▪ Wireframe Pro ▪ Microsoft Office Suite EDUCATION & QUALIFICATION National Youth Service Corp (Discharge No: A-) HND. (Hons.), (Computer Science), Yaba College of Technology (2010) West African Examination Council [SSCE], Tolad Secondary School (2004) TRAININGS & CERTIFICATIONS SAFE 5.0 Product Owner Product Manager POPM (TellAgile, 2020) Project Management Professional (Harrybaker Training Institute, 2017) Lean Six Sigma Yellow Belt (GOLEANSIGMA, 2017) ITIL Intermediate Service Transition Certified (Harrybaker Training Institute, 2016) ITIL Intermediate Continual Service Improvement (CSI) (Harrybaker Training Institute, 2016) ISO ITSM Awareness, Gap Analysis & Internal Audit Training (Nihilent, 2015) Mastercard Authorization Operations (MasterCard Academy, 2014) Principle of Fraud Management (MasterCard Academy, 2014) Payment Basic Training – POSTILION (ACI Payment systems, 2014) Problem Solving & Decision-Making Program (Workforce Management,2012) TRANZWARE ONLINE - TWO Training (Unified Payments, 2011) Oracle10g Database Seminar (Real Heritage Solutions, 2007), SQL Server (Aptech 2005) PERSONAL INFORMATION ▪Marital Status Married ▪ Sex ▪ Hobbies Traveling, Researching, Football Male ▪ Religion Referee is Available on Request Islam ▪ DOB Nov. 10, 1987