Idowu Ola White

Ola-White Idowu Lagos, Nigeria | - |-LinkedIn: www.linkedin.com/in/idowu-ola-white | Portfolio: https://idowu.olawhite.com Professional Summary Detail-oriented Virtual Assistant with over 3 years of experience providing administrative support, managing customer inquiries, and optimizing business processes. Adept at scheduling, correspondence management, and database maintenance. Proven ability to resolve customer issues, improve processes, and enhance client satisfaction. Skilled in using CRM tools, remote collaboration software, and workflow automation to streamline operations. Core Competencies ● ● ● ● ● ● ● ● ● ● Calendar Management and Scheduling Customer Support via Phone, Email, and Chat Order Processing and Billing Resolution CRM Tools and Data Entry Expertise Record Management and Data Confidentiality Process Improvement and Team Collaboration Task Management Tools (Trello, Asana) Workflow Automation (Zapier, IFTTT) Correspondence Management Microsoft Office Suite (Word, Excel, PowerPoint) Professional Experience Administrative Virtual Assistant Weyber Technologies | Remote January 2024 – Present ● ● ● ● ● Provide comprehensive administrative support, including managing team calendars and scheduling appointments. Serve as the first point of contact for customer inquiries, delivering efficient and friendly assistance via phone, email, and chat. Address billing inquiries and disputes, collaborating with internal teams to resolve issues promptly. Maintain accurate client records and databases, ensuring data integrity and confidentiality. Support team members in optimizing processes to enhance customer experiences. Customer Support Officer Laylet Technologies Ltd | Lagos, Nigeria October 2021 – November 2023 ● ● ● ● ● Responded to customer inquiries across multiple channels, ensuring timely and professional resolution of issues. Processed orders and handled billing discrepancies, maintaining accuracy in financial records. Conducted quality assurance reviews to improve data accuracy and enhance customer satisfaction. Managed databases of customer interactions and transaction details, safeguarding sensitive information. Collaborated with the team to implement process improvements, increasing efficiency by 15%. Entrepreneurial Development Dropshipping & Mini Importation Business 2020 – 2021 ● ● ● Managed correspondence with vendors and customers, ensuring prompt responses and issue resolution. Oversaw order fulfillment, billing, and inventory tracking to ensure seamless operations. Delivered exceptional service to build strong customer relationships and improve retention. Education Bachelor of Science in Physics Lagos State University | Lagos, Nigeria Diploma in Computer Science Lagos City Computer College | Lagos, Nigeria Certifications ● ● ● IT Support Fundamentals – Coursera (In Progress, Expected Dec 2024) Introduction to CRM with HubSpot – Coursera (Completed october 2024) Foundations of User Experience (UX) Design – Coursera (Completed 2023) Technical Skills ● ● ● ● ● CRM Tools: Freshdesk, Intercom,Zendesk Remote Collaboration: Zoom, Slack, Asana Workflow Automation: Zapier, Hubspot, Tidio Appointment setting: Calendly, Picktime Data Management: Microsoft Excel, Google Sheets