Idoreyine Antia

IDOREYINE ANTIA • Manchester, United Kingdom • - •-• LinkedIn ((11) Idoreyine E Antia | LinkedIn) SUMMARY Experienced Recruitment and Customer Support Specialist with a proven track record of managing full-cycle recruitment and delivering exceptional client service. Skilled in talent sourcing, stakeholder collaboration, and process optimization, with hands-on experience in remote and global HR operations. Adept at providing empathetic and effective customer support across digital channels including email, live chat, and social platforms. Proficient in using CRM systems, applicant tracking systems (ATS), and support tools such as Zendesk. Strong communicator with a strategic mindset, committed to improving customer satisfaction and talent acquisition outcomes. CORE SKILLS ● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ● Google Workspace ● Excellent Communication ● Time Management, ● Process Optimization ● HR Outsourcing Services & PEO ● Stakeholder Collaboration ● ● Onboarding Success Applicant Tracking Systems (ATS) ● Email & Live Chat Support ● Zendesk, Intercom ● Issue Resolution & Ticketing ● CRM Tools (e.g., Salesforce, HubSpot) ● Applicant Tracking Systems (ATS & Customer ● Talent Sourcing & Pipeline Building ● Problem Solving. ● Empathy & Patience ● Cultural Sensitivity PROFESSIONAL EXPERIENCE Remote Recruiter January 2022 – Present Freelance • Full-Cycle Recruitment: I manage end-to-end recruitment processes, sourcing, screening, interviewing, and onboarding—to ensure a seamless experience for both clients and candidates. I focus on finding the right talent fit while maintaining high standards of professionalism and communication. • Talent Sourcing & Strategy: I build strong candidate pipelines by leveraging job boards, LinkedIn, referrals, and proactive outreach. I tailor sourcing strategies to meet the unique needs of startups and growing teams, ensuring access to top-tier talent across multiple roles and industries. • Candidate Experience & Cultural Fit: I conduct thorough screenings to assess skills, motivation, and alignment with company culture and values. My approach ensures that candidates feel respected and engaged throughout the process, which enhances employer brand perception. • Stakeholder Collaboration: I work closely with hiring managers to understand role requirements, share market insights, and recommend hiring strategies. This collaborative approach ensures recruitment aligns with business goals and timelines. • ATS & Process Optimization: I utilize Applicant Tracking Systems (ATS) to manage candidate pipelines, track progress, and maintain organized, compliant records. I also continuously refine recruitment workflows to boost efficiency and reduce time-to-hire. Customer Support Specialist January 2023 – Present Freelance • Client Onboarding: I specialize in delivering clear, supportive onboarding experiences that boost activation rates and reduce churn. From guiding new users through account setup to walking them through your platform, I ensure every customer feels confident from day one. • Customer Support: I offer responsive, empathetic support across email, chat, and social platforms. Whether resolving issues or answering questions, I focus on creating smooth, positive experiences that leave customers feeling valued and understood. • Customer Success Management: I help build strong, lasting customer relationships through regular check-ins, personalized guidance, and proactive support. By identifying opportunities for engagement and growth, I help turn satisfied users into loyal advocates. • Support Operations: I optimize your support systems by refining workflows, building helpful knowledge bases, and streamlining ticket handling. The result? A more efficient support process that saves time and keeps your customers happy. CSR Eclipse Ltd, Manchester, United Kingdom February March - August 2024 Concierge • Customer Service & Communication; Provided professional front-line support via phone and email, handling resident inquiries and resolving issues promptly and effectively. • Operations & Facilities Support: Managed daily building operations including emergency cleaning coordination, utility readings, and maintenance reporting, ensuring smooth day-to-day service delivery. • Asset & Security Oversight: Handled parcel and key management, monitored CCTV, conducted patrols, and completed safety checks to maintain a secure and organized environment. • Amenity & Booking Coordination: Oversaw resident bookings for shared amenities such as the gym, cinema, and business lounge, delivering a seamless user experience. Workforce Group, Lagos, Nigeria June 2021- January 2023 Human Resource Specialist (Outsourcing) • HR Operations & Global Support: As an HR Specialist at Workforce Group, I served as the primary point of contact for global clients, delivering efficient HR solutions aligned with their business goals. • International PEO & Outsourcing: I supported multinational companies expanding into Africa through tailored PEO services, HR outsourcing, and compliance-focused advisory. • Talent & Payroll Management: I handled end-to-end talent sourcing, HR administration, payroll, and benefits management, ensuring smooth operations and employee satisfaction across borders. • Business Advisory: I provided strategic HR and administrative guidance to help clients navigate local labour laws, optimize workforce structures, and scale operations efficiently. The Hope Place, Gbagada, Lagos January 2020 -Present Team Coordinator, SDG Initiatives • Community Engagement & Inclusion: Coordinated care initiatives supporting individuals with learning difficulties and mental health conditions, promoting inclusive practices across underserved communities. • Advocacy & Empowerment: Led advocacy campaigns for educational access, inclusion of persons with disabilities (autism, dyslexia, and more), and deaf rights within marginalized populations. • Volunteer & Project Management: Supervised volunteer teams, ensuring effective program delivery and smooth activity coordination across various community-based initiatives. • Mental Health Support: Provided emotional support and counselling services to beneficiaries, fostering psychological well-being and resilience. • SDG Project Implementation: Initiated and executed grassroots projects aligned with the United Nations Sustainable Development Goals (SDGs), including education, health, and gender equality. • Fundraising & Resource Mobilization: Spearheaded fundraising initiatives to support educational and community development projects. Lifeline Children’s Hospital, Lagos, Nigeria July 2017 – June 2021 Finance & Accounts Officer • Financial Operations: Managed daily financial tasks including revenue collection, bank lodgements, and reconciliation of accounts payable and receivable. • Payroll & Statutory Compliance: Prepared monthly payroll and ensured accurate remittance of statutory deductions and benefits. • Administrative Support: Assisted in HR operations including staff recruitment, onboarding, and welfare administration. • Leadership Support: Coordinated strategic and leadership sessions, supporting executive planning and hospital management objectives. • Documentation & Filing: Maintained accurate records of financial documents and supported internal audits through organized filing systems EDUCATION University of South Wales, April 2024 Wales, United Kingdom MSc Management Yaba College of Technology, April 2015 Yaba, Lagos, Nigeria HND Accounting