Idorenyin Jonah

I am someone who is customer focused. I have 4 years experience in the customer sevrice fied as a customer success exceutive, customer experience specialist, QA and business process optimization agent. i have worked in the fintech industry, e commerce and e -entertainment industry. Working in these various roles, i have been able to manage customer onboarding, implemented retention strategies and improve customer satisfaction. 

i am someone who is dedicated to enhancing customer satification and i achieve this through effective customer service management and resolving customer complaints in a timely and professional manner be it via emails, calls, social media or tickets. These effort has contributed to an increase customer satifaction rate in the various companies I have had to work with. 

I have a nack for excellent deliverly which is why i ensure i maintain indepth knowledge of company's products so that i can always offer helpful suggestions and recommendations to customers.

 I have experience working with CRM tools such as freshdesk, hubspot, zendesk, freshchat, kommo, tawk .to, intercom, and communication tools such as slack, basecamp, teams as well as productivity tools such as notion, click up.

Overall, my experience has equipped me with a deep understanding of customer service principles, a deep understanding of customers needs, excellent problem-solving skills, and a passion for delivering exceptional service.