Idorenyin Edet Uffang

Idorenyin Edet Uffang Administrative Virtual Assistant | Customer Support | Sales & Real Estate Specialist Remote |-| Available across EST, PST, MST - | www.linkedin.com/in/idorenyinuffang Professional Summary Detail-oriented and results-driven Administrative Virtual Assistant with 4+ years of proven experience in customer support, appointment setting, cold calling, calendar/email management, and sales support—across the real estate, insurance, education, and finance sectors. I’m highly skilled at managing CRMs, supporting busy teams remotely, and optimizing client communication. Known for being proactive, organized, and adaptable to various U.S. time zones (EST, PST, MST), I deliver smooth, reliable support that helps businesses grow and stay on track. Core Competencies Administrative Support & Calendar Management Customer Service (Phone, Email, Chat) Cold Calling & Appointment Setting Real Estate Lead Generation & Follow-Up Email & Inbox Management (Gmail, Outlook) CRM Systems: Zoho, Salesforce, HubSpot, Podio, Zendesk Scheduling Tools: Calendly, Google Calendar, Acuity Sales & Policy Support (Insurance & Finance) Document Handling, Web Research & Reporting Team Collaboration Tools: Slack, Zoom, Trello, MS Teams Dialers: Mojo, CallTools, RingCentral, Aircall File Sharing: OneDrive, Dropbox, Google Drive Professional Experience Cold Caller & Admin VA – Real Estate & Finance Clients Remote | March 2020 – December 2024 • Made 80–120 outbound calls/day for real estate, debt relief, and insurance clients • Scheduled high-quality appointments via Google Calendar & Calendly • Used CRM platforms (Podio, Zoho, HubSpot) for lead tracking and follow-ups • Sent client-ready emails, handled objections, and prepared call summaries • Maintained time-zone-sensitive scheduling for agents across NJ, TX, AZ & FL Key Achievement: Averaged 10–15 appointments/week with a 25% improved booking rate. Customer Support Specialist – Leadway Assurance Remote | Jan 2023 – Dec 2023 • Responded to inquiries about insurance policies, claims, and renewals • Provided clear guidance and follow-up support via email and phone • Maintained CRM entries, tracked policy stages, and improved conversion rates Key Achievement: Consistently exceeded retention and monthly support KPIs. Appointment Setter & Support – The American TEFL Remote | Dec 2022 – Dec 2023 • Scheduled classes, assessments, and consultations using online calendars • Managed email/chat inquiries from students and instructors • Provided process-based support with strong attention to detail Key Achievement: Improved scheduling efficiency by 20%. Customer Support Agent – MultiChoice Group Remote | Oct 2021 – Feb 2022 • Delivered timely technical and billing support via phone and email • Logged case details and coordinated with internal teams for resolution • Maintained a customer satisfaction score above 90% Education & Training Bachelor’s Degree in Nautical Science, Maritime University of Nigeria Cold Calling & Appointment Setting – Coursera/Udemy Customer Service Essentials – Coursera/Udemy CRM & Support Platforms: Salesforce, Zoho, Zendesk, HubSpot Tools & Platforms CRMs: Zoho, Salesforce, HubSpot, Podio, Zendesk Scheduling: Google Calendar, Calendly, Acuity Communication & Project Management: Slack, Trello, Zoom, MS Teams, Notion Productivity: Google Workspace, Microsoft Office, Canva, GoHighLevel Dialers & Phone Systems: Mojo Dialer, RingCentral, Aircall, CallTools File Sharing: Google Drive, OneDrive, Dropbox Availability & Remote Readiness Full-time or part-time availability Timezone adaptable: EST, PST, MST Fully equipped home office with high-speed internet and noise-canceling headset Highly responsive, organized, and proactive team player Cold Calling & B2B Appointment Setting Sales & Lead Qualification (Accounting/Finance focus) Client Communication & Servicing (Phone, Email, WhatsApp) CRM Systems: Zoho, HubSpot, Podio, Salesforce Document Preparation: Proposals, Engagement Letters, Quotations Calendar Management & Scheduling Meetings Remote Team Coordination & Onboarding Support Report Compilation & Dashboard Assistance Research & Lead Generation Time Management & Follow-Up Discipline Working Equipment Laptop: Windows 10 RAM: 8GB RAM + SSD Internet connection: Wi-Fi Router and Pocket MiFi