Idongesit Samuel Ukpong

 IDONGESIT UKPONG Customer Service Representative Uyo, Nigeria * - *- PROFESSIONAL SUMMARY Customer-focused and experienced Customer Service Representative/Sales Development representative with over 5 years of experience providing exceptional customer service and support. Adept at handling inquiries, resolving complaints, and driving sales through proactive lead generation and qualification. Strong communication skills with a diplomatic and respectful approach to customer interactions. Seeking to leverage my expertise to enhance customer satisfaction and contribute to the organisation's success EXPERIENCE Customer Service Representative March 2019 – Present Union Bank of Nigeria Served as the first point of contact for customers via face-to-face, telephone, email, and postal communications, providing prompt and effective support. Consistently achieved high customer satisfaction ratings by actively listening, providing clear information, and resolving issues with empathy and patience. Defined and implemented standards and minimum turnaround times for various products and services, ensuring adherence to set benchmarks. Collected customer intelligence feedback and made recommendations to management Sales Development Representative Dec 2023 - present SDR Media, Remote Conducted outbound sales calls and email campaign Achieved and maintained monthly and quarterly sales targets. Developed strong product knowledge to address customer inquiries and objectives effectively Utilized CRM system to track lead information and sales activity CORE COMPETENCE Lead generation and prospecting Cold calling and email outreach Solution-based selling Customer service and relationship building Communication skill Product/service knowledge Empathy and patience Complaint resolution Data Entry EDUCATION BSc. Banking and Finance – University of Uyo, Nigeria 2016 TRAINING AND CERTIFICATIONS Professional Certification in Customer Relationship Management (CRMP) – Pan African Institute, Port Harcourt. Inbound Sales certified -HubSpot Academy. Fundamentals of digital marketing - Coursera Customer service: serving customers through chat and text -LinkedIn Learning PROFESSIONAL AFFILIATION • Uk-Institute of Chartered and Certified Professionals UKASAS Graduate Member,- REFEREE Will be made available on request