Idongesit Amos

IDONGESIT AMOS • - •-• linkedin.com/in/idongesitamos EXECUTIVE VIRTUAL ASSISTANT CALENDAR AND TIME MANAGEMENT — COMMUNICATION AND EMAIL MANAGEMENT — PROJECT AND TASK MANAGEMENT Experienced Executive Assistant with a proven track record of seamlessly managing administrative tasks while optimizing executive schedules, and enhancing operational efficiency. Skilled in calendar management, communication, and project coordination, with a strong focus on supporting business objectives and improving productivity. Highly skilled in customer relationship management, strategic communication, and implementing efficient workflows to optimize productivity. Adept at utilizing technology and digital tools to streamline processes and enhance client satisfaction. Committed to delivering exceptional support and contributing to achieving organizational goals in a dynamic virtual environment. CORE COMPETENCIES ● Problem solving ● Presentation ● Strategic planning ● Organization ● Office Project Management ● Communication ● Confidentiality and Discretion ● Multitasking ● Proactiveness ● Time Management ● Scheduling ● Growth Mindset Tools & Software: Microsoft Office | Asana | HoneyBook | Canva | Google Workspace | Salesforce | Airtable | PROFESSIONAL EXPERIENCE Nivie Events Executive Virtual Assistant, Remote ● ● ● ● ● ● ● 2024 – Present Designed comprehensive wedding checklists, including general and monthly task breakdowns, and developed a detailed budgeting sheet using Google Sheets to streamline wedding planning processes. Effectively communicated and coordinated with vendors, ensuring timely delivery of services and maintaining strong vendor relationships. Utilized Asana to assign, track, and manage tasks across various stages of event planning, ensuring timely completion and smooth workflow. Designed a professional business card and wedding mood board for clients using Canva to visually represent wedding themes and concepts. Maintained consistent and professional communication with clients via email and WhatsApp, ensuring client needs were understood and addressed promptly. Used HoneyBook to manage wedding planning tasks and workflows for brides, ensuring a seamless planning experience. Developed an onboarding tools checklist for new hires using Canva slide presentations, providing clear guidance on tools and processes for incoming team members. LGG Global Tech Freelance Graphic Designer, Contract ● 2024 Designed and created promotional flyers for a webinar, enhancing visual appeal while aligning with their brand identity. Achievements: ● ● ● Delivered high-quality designs that resulted in a 20% increase in webinar attendance. Utilized Canva Pro to develop professional and engaging graphics tailored to the client’s specific needs. Collaborated closely with the client to ensure their vision and requirements were met, guaranteeing satisfaction and timely delivery. Bavarde Consulting and Management Executive Virtual Assistant, Remote ● ● ● ● ● ● ● ● ● ● ● ● 2022 – 2024 Managed the CEO's calendar, handled meetings and inquiries, and ensured clear communication from the executive to project teams. Coordinated executive off-sites and other events for up to 50 employees. Managed all documentation, monitored email, and responded on behalf of the CEO regarding related issues. Utilized project management tools to ensure task completion. Prepared, reviewed, and submitted expense reports in Concur for the CEO and 7 Executive staff members. Conducted research, collected, and analyzed data to prepare reports and documents. Facilitated Partner’s meeting agendas and distributed support materials in advance for successful sessions. Documented and organized files, ensuring a systematic and accessible record-keeping system. Researched DEI topics for the organization's YouTube series. Created Canva designs for the organization’s social media handles. Coordinated recruitment processes. Assisted the marketing team in creating a sales funnel for the yearly conference. Union Bank PLC Direct Sales & Customer Support Agent, Onsite ● ● ● ● ● 2020 -2022 Enhanced data integrity and reduced fraud risk by diligently maintaining and verifying customer information in the database. Attained a 95% effectiveness rating in swiftly resolving customer issues, contributing to superior customer service experiences. Addressed customer inquiries across multiple channels, including in-person, phone, email, and chat interactions. Managed customer concerns, ensuring high levels of satisfaction by providing accurate and timely resolutions. Led a successful marketing campaign that significantly boosted new product adoption among target ● ● ● customers. Excelled in cross-selling products and services, identifying customer needs and matching them with relevant solutions to drive revenue growth. Developed and implemented strategic initiatives to enhance customer engagement and product awareness, leading to increased usage and customer loyalty. Leveraged in-depth product knowledge to provide exceptional customer support, facilitating informed decision-making and improving overall customer satisfaction. EDUCATION & CERTIFICATIONS B.sc., Zoology & Environmental Biology | University of Calabar Virtual Assistance Programme| ALX AFRICA Salesforce Associate | Salesforce Soft Skills | Jobberman Virtual Property Management | Leveling Up Virtual Solutions Customer Support & Troubleshooting | Linkedin Learning