Idoko Peter

IDOKO PETER OFU Mobile-.-https://www.linkedin.com/in/idokopeter PROFILE A resourceful, result oriented, tech savvy and hard working individual, with a strong character and work ethic, meticulous by nature with the dedication to go the extra mile for my clients. Proficient in most Administrative tools such as Microsoft office, Google workspace, Asana, CRM, Apollo, Zoom and a host of others, helping me provide quality support in the virtual environment in a timely fashion. Administrative support, Customer service, Project Management, Property Management, Data entry and Expense tracking, Lead Generation. Ability to communicate at all levels with a zeal to overcome challenges. My usual mode of operation is Professionalism with Integrity, Respect, Empathy and an open mind OBJECTIVE To provide sound, effective and an unequalled service through my skills and professionalism to an organisation where dynamism and growth are highly valued and selfactualization a reality. PROFESSIONAL EXPERIENCE 5 STAR AUTO PLAZA ST. CHARLES MISSOURI USA.– APPOINTMENT SETTER. April 2024 - Jan. 2025 ● Customer Appointments: Coordinate and schedule test drives, sales consultations, or service appointments based on customer preferences and dealership availability. ● Customer Communication: - Inbound Calls-Answer inquiries about vehicles, promotions, or service options.- Outbound Calls-Follow up on leads, remind customers of upcoming appointments, and reschedule missed ones.- Email/Text Follow-ups: Use CRM tools to send reminders and confirmations to customers via email or text. ● Managing CRM Systems- Input and update customer information in the dealership’s CRM system.- Track leads and monitor customer interactions to help the sales or service team follow up effectively. ● Coordination with Internal Teams- Communicate with the sales, finance, and service departments to ensure they are aware of scheduled appointments and customer needs.- Assist in managing the workflow by ensuring adequate preparation for appointments. ● Customer Satisfaction- Provide a positive first impression of the dealership by being friendly, professional, and knowledgeable.- Address and resolve customer concerns or escalate them to the appropriate department. AIRBNB – VIRTUAL CO-HOST. April.2023- March.2024 ● Guest communication: Responding to inquiries, messages, and reviews in a timely and ● ● ● ● ● friendly manner. Providing recommendations, directions, and local insights to enhance the guest experience. Booking & Calendar management: Handling booking requests, confirmations, and cancellation as well as keeping the calendar up-to-date, setting availability, and adjusting pricing. Listing optimization: Ensuring accurate and attractive listings, including descriptions, photos, and amenities. Issue resolution: Troubleshooting and resolving any issues that may arise during a guest's stay. Cleaning and maintenance coordination: Scheduling and ensuring cleaning and maintenance tasks are completed. Owner communication: Keeping the property owner informed of important updates, issues, and performance metrics. NEXT GEAR VIRTUAL SOLUTIONS - EXECUTIVE ASSISTANT. Nov.2020 –Mar.2023 ● Responsible for regular corporate communication, including circulation of internal newsletters and external marketing materials ● Maintaining a 24hr response rate for customer communication, employing effective prioritisation techniques. ● Multi task to manage calendar for 3 consultants across multiple teams and time zones. ● Resolved 95% of customer issues on the first call, consistently meeting or exceeding customer satisfaction targets. ● Successfully managed client’s schedule, resulting in increased productivity reduced stress GRAYBIRDS SERVICES LTD -PROJECT MANAGER. April 2018-Oct-2020 ● Project Planning and Initiation ● Schedule Development and Tracking ● Budgeting, Resources Allocation and Expense Tracking ● Risk Management, Quality Assurance and Control ● Stakeholders Communication and Progress Report ● Reduced Project Cost by 15% through efficient resource allocation ● Implemented Agile methodologies to enhance team collaboration LACASERA PLC. – SALES REPRESENTATIVE- ● I implemented and executed targeted sales strategies for the region to achieve revenue goals and market share expansion. ● Collaborated directly with potential clients, providing contract estimates and building trust by providing quality customer service, reducing the likelihood of negative customer reviews by 80%. ● Conducting research to understand regional market trends, customer needs and competitive dynamics to inform strategy and tactics. ● ● ● ● ● EDUCATION/QUALIFICATION Federal University of Agriculture Makurdi Nigeria (B.Sc. Biological Sc. (Botany) 2012 Institute of Safety Professional of Nigeria. 2019 NEBOSH IGC. 2020 STR ACADEMY 2024 ALX Alumni 2024 SKILLS ● Email and Calendar Management ● Scheduling and Travelling itinerary ● Research and presentation ● Expense tracking and data entry ● NEBOSH Certified HSE Professional. ● First Aid. Core Values: Integrity, Respect, Hard work, and an open mind. REFEREES Mrs Grace Chibueze Okere Lead Instructor. Short Term Rental Academy Nigeria. E-mail:-Phone: - Engr. James Onoja (CEO) Graybirds Services. Port Harcourt. E-mail:-Phone: -