Idaraesit Ekan Bill

IDARAESIT BILL Customer Service Representative | Virtual Assistant | Appointment Setter. Professional Summary I am a friendly and hardworking onboarding and customer service professional with more than two years of experience. I help merchants and customers get started smoothly, fix problems quickly, and make sure they have a good experience. I have worked in both fintech and e-commerce companies, so I understand how to manage merchants, support customers, and meet service goals. I enjoy teamwork, solving problems, and helping people feel confident using a company’s services. Work Experience Onboarding and Support Agent (Remote) Glovo, Lagos September 2024 – October 2025 - Helped more than 100 vendor partners start and manage their stores on the platform. - Worked with sales and product teams to make sure merchants were set up correctly and on time. - Made simple training guides, videos, and FAQs that helped vendors understand how to use the system better. - Checked merchant performance each week and helped solve repeated problems. - Gave fast and friendly support through chat and email which reduced vendor drop-offs by 30 percent. Customer Contact Centre Consultant (Onsite) Stanbic IBTC Bank, Lagos April 2023 – August 2024 - Talked with over 100 customers every day through calls, emails, and chats. - Helped customers fix mobile app issues, card problems, and transaction errors. - Recorded all customer complaints and made sure they were handled properly. - Joined a project that helped reduce call volumes by 15 percent in two months. - Won two awards for being kind, patient, and fast in solving customer issues. Affiliate Marketer (Remote) Salpha Energy September 2019 – September 2022 - Promoted solar products online and increased sales by 25 percent. - Explained how products worked and helped customers choose payment plans. Diction and Communication Coach SAN Nursery and Primary School, Lagos January 2022 – December 2023 - Taught over 100 pupils to speak English more clearly and confidently. - Organized speech contests and weekly debate classes to improve communication skills. Education University of Uyo Bachelor of Arts in English Language (2016 – 2021) NYSC, Ogun State (2022 – 2023) Certificates - Virtual Assistance in the Digital Age – ALX (2024) - Fundamentals of Contact Centre Training – UConnect (2024) - Understanding Banking Business and Operations – Stanbic IBTC (2023) Tools I Use Zendesk, Intercom, Salesforce, HubSpot, WhatsApp Business, Google Workspace, Microsoft Office, Slack, Zoom, Canva, Airtable, Trello Key Skills Merchant onboarding, Customer support, Communication, Problem solving, Teamwork, Time management, Compliance checks, CRM handling, Training and guiding new users Work Setup I have a stable internet connection, a noise-cancelling headset, and I work comfortably with remote teams. References Available on request