Idara Sebiere Emiem

IDARA SEBIERE EMIEM PROFESSIONAL SUMMARY Customer Service Representative with 2+ years building strong client relationships through responsive, empathetic support across WhatsApp, LinkedIn, email, and in-person channels. Manage 20-30 client inquiries weekly, delivering timely resolutions and professional guidance that ensures positive experiences. Maintain organized tracking systems to ensure 70% follow-through on customer concerns, providing solution-oriented service that drives satisfaction and repeat engagement. SKILLS AND COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Inquiry Handling & Issue Resolution Multi-Channel Communication (WhatsApp, LinkedIn, Email, In-Person) Client Relationship Building & Retention Complaint Management & De-escalation Follow-Up & Accountability Tracking CRM Platforms (HubSpot, Intercom, Freshdesk) Google Workspace, Microsoft Office, Notion, Slack Empathy, Active Listening & Professional Communication Problem-Solving & Time Management PROFESSIONAL EXPERIENCE Group Operations Assistant FJ Creative Hub | Remote | January 2026 – Present ●​ Respond to 20-30 member inquiries weekly via WhatsApp, maintaining same-day response time. ●​ Address member concerns with empathy, contributing to positive experiences across 65+ participants. ●​ Maintain organized communication tracking using Notion, ensuring systematic follow-through. Customer Support Intern InternFlare | Remote | December 2024 – January 2026 ●​ Managed applicant inquiries via LinkedIn DMs, delivering professional responses that supported recruitment. ●​ Resolved applicant concerns throughout the application cycle, ensuring a smooth process and candidate satisfaction. ●​ Maintained follow-up tracking using Google Sheets for 100+ contacts, achieving zero missed inquiries. Operations & Inventory Assistant Escoba Building Supplies | Abuja, Nigeria |October 2020 – February 2021 ●​ Assisted customers with product inquiries in a high-traffic environment, supporting daily sales operations. ●​ Resolved customer concerns regarding product availability by coordinating with suppliers. ●​ Built positive customer relationships through professional service, contributing to repeat business. Customer Service & Transaction Processing Assistant A.A. Waziri Super Store | Abuja, Nigeria | Feburary 2018 –March 2019 ●​ Served high volume of daily customers in fast-paced retail environment with prompt service. ●​ Resolved customer complaints and inquiries with empathy, contributing to positive store reputation. ●​ Processed cash and POS transactions with 100% accuracy, achieving zero discrepancies. EDUCATION B.Agric, Bachelor of Agriculture, Agricultural Economics & Extension | Nasarawa State University, Keffi | 2024 TRAINING & CERTIFICATIONS ●​ Certificate in Digital Skills Training – Career Crafters Academy | 2025 ●​ In-Demand IT Skills Training – Digital Witch Support Community | 2026