Idara Peter Udofia

IDARA PETER UDOFIA Ago Palace, Okota, Lagos State, Nigeria- |-- PROFESSIONAL SUMMARY Resourceful Virtual Assistant and Customer Service Professional with proven expertise in supporting executives, managing tasks remotely, and delivering outstanding client experiences. Skilled in leveraging virtual tools to organize schedules, maintain data accuracy, and communicate effectively. Recognized for strong time management, problem-solving, and the ability to adapt seamlessly in dynamic environments. CORE COMPETENCIES ✅ Virtual communication & collaboration (email, chat, video platforms) ✅ Task prioritization & time management across multiple projects ✅ Attention to detail & accuracy in records and data handling ✅ Proactive problem-solving & independent decision-making ✅ Flexibility & adaptability in changing work demands KEY SKILLS - Communication & customer service - Technical proficiency: Google Workspace, MS Office, Zoom - Time management & organization - Data entry, management & reporting - Problem-solving & multitasking PROFESSIONAL EXPERIENCE VIRTUAL ADMINISTRATIVE ASSISTANT Lions’ Den Sports Bar & Lounge, Lagos, Nigeria January 2024 – May 2025 • Managed executive calendars, coordinated virtual meetings, and prepared schedules. • Communicated with clients and vendors via email and calls, ensuring prompt responses and follow-ups. • Maintained organized digital files and confidential documents. • Oversaw event logistics, managing remote coordination with suppliers and teams. VIRTUAL ADMINISTRATIVE ASSISTANT Abraham Ekpo Consult, Uyo, Nigeria November 2022 – December 2023 • Handled calendar scheduling, set automated reminders, and coordinated virtual appointments. • Managed spreadsheets, updated client databases, and maintained accurate digital records. • Supported document preparation and shared files securely with stakeholders. • Assisted in preparing virtual meeting agendas and minutes. CASHIER / CUSTOMER SERVICE REPRESENTATIVE Fresh Baked Confectioneries & Supermarket, Lagos, Nigeria July 2021 – October 2022 • Addressed customer inquiries, managed complaints, and ensured positive client experiences. • Coordinated staff schedules and tracked daily performance using digital tools. • Maintained accurate inventory data and provided reports to management. • Resolved client issues promptly, demonstrating strong communication and problem-solving. SALES / CUSTOMER SERVICE REPRESENTATIVE Trax Technical Showroom, Calabar, Nigeria November 2019 – May 2021 • Served as front-line contact for customers, managing inquiries across multiple channels. • Maintained calm, professional interactions, enhancing customer satisfaction. • Documented customer feedback and assisted in improving service delivery processes. EDUCATION B.Sc. in Microbiology (Clinical & Industrial) University of Calabar, 2021 ADDITIONAL INFORMATION - Proficient in Google Workspace (Docs, Sheets, Drive), Microsoft Office Suite, Zoom, and cloudbased communication tools. - Referees available upon request.