Idara Effiong

I have over four years of experience in client services, operations, and administrative support. I have built a strong track record of improving customer satisfaction, streamlining workflows, and supporting business goals. At my former job roles in first Bank of Nigeria and Access Bank, I have managed over 100 monthly client inquiries, complaints and resolution, enhance service delivery with a 99% satisfaction rating, and worked with my team to come up with processes that helped reduced follow-up delays by 30%.

My background in customer relations, CRM tools, and cross-team collaboration has equipped me to anticipate client needs, resolve challenges timely and quickly, and have customers coming back for patronage. I am confident that my ability to combine empathy, attentiveness, patience, great communication skill with good problem solving will allow me to deliver measurable impact in ensuring client success and retention.