IDARA ABASINDUESO
Akwa Ibom State | https://www.linkedin.com/in/idaraabasi
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Summary
Dedicated professional with over 2 years experience providing exceptional support to clients and customers.
Proficient in managing administrative tasks, coordinating travel arrangements, and developing effective
processes.
Delivered high-quality customer service, resolving issues efficiently, and fostered a strong community
engagement.
Skilled in Microsoft Office Suite, Google Workspace, and other productivity tools.
Experience
Leadway Services
November 2023 - January 2025
Community Manager/Customer Service Representative
Successfully managed and grew a Telegram community of over 5,000 members.
Developed and implemented community engagement strategies.
Created and curated engaging content, including announcements, FAQs, success stories, polls, etc.
Proactively addressed community inquiries and concerns, ensuring timely and accurate information
dissemination.
Monitored community activity, identified trends, and provided insights to improve engagement and overall
community experience.
Independent Learners
February 2024 - Till date
Administrative Virtual Assistant
Provided administrative support to client, including email management, calendar organization, and data
entry
Managed and maintained accurate records, files, and databases
Coordinated travel arrangements, appointments, and meetings
Prepared and edited documents, reports, and presentations
Developed and implemented effective administrative processes and systems
Education
Michael Okpara University of Agriculture, Umudike
2014 - 2019
Plant Science and Biotechnology
BSc
Skills
Excellent verbal and written communication skills.
Strong organizational and time management skills
Attention to detail and accuracy in record-keeping.
Proactive problem-solving and conflict resolution
Research skills
Proficient in Microsoft Office/Google Suite and CRMs (Calendly, Picktime, Trello, Hubspot, Zapier etc) Canva
Certification
Virtual Assistant Training (August 2024)
ALX
Customer Service Fundamentals (June 2023)
Coursera
IT Support Fundamentals (April 2023)
Coursera
