Idah Banda

I am a detail-oriented and motivated professional with over three years of experience in administrative support and customer service. My career has equipped me with a deep understanding of organizational efficiency, data accuracy, and delivering exceptional results in remote and in-office environments. My ability to multitask, maintain a high level of accuracy, and adhere to deadlines has been honed through roles such as Administrative Assistant, Call Center Agent, and Customer Support.

I excel in managing tasks with precision, ensuring data integrity, and effectively communicating both within teams and with clients. My experience includes handling sensitive customer information, managing schedules, and utilizing remote collaboration tools such as Zoom, Microsoft Teams, and Google Workspace. These skills enable me to thrive in dynamic environments where adaptability and problem-solving are essential.

One of my greatest strengths is my commitment to detail and quality. Whether inputting data, organizing files, or maintaining records, I ensure accuracy and reliability. My proactive approach allows me to identify potential challenges early and implement solutions that align with organizational goals.

In addition to my professional experience, I hold a Virtual Assistant Certificate and a TEFL Certification, which demonstrate my dedication to ongoing learning and skill development. My academic background in criminology and psychology has enhanced my analytical abilities and strengthened my interpersonal skills, enabling me to work effectively with diverse teams and clients.

Beyond my career, I have successfully led community initiatives, such as starting a trash collection business to improve environmental cleanliness in my village. This endeavor has not only honed my organizational and project management skills but also reinforced my belief in the importance of teamwork and contributing to positive change.

I am passionate about delivering quality work and contributing to environments that value growth and collaboration. My goal is to provide consistent value, whether working independently or as part of a team while embracing opportunities for personal and professional development.