QUALIFICATIONS SUMMARY
B1-C Sierra Madre St.,
Promenade Residences,
Suburban Heights
Subdivision, Brgy. San
Juan, Cainta, Rizal 1900
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Training Facilitation
Manage training schedules, trainees’ performance
records, and supplies inventory. In charge of
training supplies and equipment requests.
Prepare monthly and quarterly business reviews
for multiple campaigns.
Coordinate with Recruitment and participate with
the hiring process and interviews.
Oversee and provide feedback on other trainers’
classes. Help ensure the training objectives of the
program are met.
Organize calibration with Operations and Quality
Teams, record meeting minutes and cascade to all
departments and team members involved.
Ensure training materials and assessments
uploaded are up-to-date.
Facilitate product refreshers and up-trainings.
Instructional Design
Create training initiatives to help improve Operations’
overall performance.
Construct and develop training curriculum for
multiple campaigns and align with the operations’
requirements.
Create training materials and process documents for
new-hires and tenured staff.
QUALIFICATIONS SUMMARY
CAREER OBJECTIVE
My career goal is
centered on
comprehensive growth
and stability. A job
that would enhance
my professional
growth through
provisions of trainings,
upgrades in
knowledge and
resources. Stability, on
the other hand, does
not just contribute to
an employee's growth
but the company's
growth as well.
Account Management
Manage nearly a thousand accounts of transport
companies records in CRM. Update records,
review and track task completion for each
campaign.
Effectively develop and maintain good
partnerships with a huge number of transport
companies by providing assistance with bookings,
payments, account updates, and growth
opportunities.
Transport Success
Improve the Transport Companies' Completion
Rate.
Increase Net Promoter Score for Transport
Companies / Travelers.
Reduce Net Fare Adjustments on bookings for
Transport Companies.
Reduce booking cancellations or failed bookings
for Transport Companies.
Reduce churn rate of Transport Companies.
Investigate the root cause of the issues raised by
Transport Companies.
Social Media Management
Create and upload posters, animated graphics
and short videos, also run polls and contests to
increase engagement and audience.
Manage and boost contents for brand awareness,
increased leads and ROI and evaluate campaign
results.
Monitor Social Media account activities, engage
and respond to customers and potential clients.
Connect and build partnership with other brands
to increase audience and engagement.
Transaction Coordination (US Real Estate)
Contract to Closing
Oversee all aspects of buyer & seller transactions
from executed purchase agreement to closing.
Coordinate title/escrow, mortgage loan and
appraisal processes.
Coordinate inspections, assist in negotiations
regarding repairs, and coordinate completion of
repairs.
QUALIFICATIONS SUMMARY
COMMUNICATION
SKILLS
Excellent written &
oral communication
skills. Communicate
effectively with
diverse people across
various platforms.
Confident in
facilitating in-person
or virtual classes.
Adept at writing
emails for marketing
campaigns, business
and performance
reviews.
Transaction Coordination (US Real Estate)
Regularly update & maintain communication with
clients, agents, title officer, lender etc.
Submit all necessary documentation to office
broker for file compliance.
Coordinate moving/possession schedules.
Schedule, coordinate & attend closing process.
Input all client information into client database
system.
Schedule 30 Day, 90 Day & 120 Day client
customer service follow up calls to assist with any
home improvement provider recommendations
and to ask for referrals.
PROFESSIONAL EXPERIENCE
FREELANCE
Social Media Director (RE/MAX)
November 2017 - April 2025
Transaction Coordinator (RE/MAX)
April 2021 - April 2025
Account Manager (Jayride)
March 2020 - November 2024
Transport Success Team Lead (Jayride)
August 2019 - March 2020
Account Manager (Jayride)
May 2017 - August 2019
Executive Virtual Professional (MyOutDesk, Inc.)
August 2015 - December 2020
- Appointment Setting
- Administrative Tasks
- Transaction Coordination
- Lead Generation/Qualification
IBEX GLOBAL PHILIPPINES
CSR/Product Specifics Trainer
January 2015 - July 2015
Travel Sales Specialist/Foundation Skills Trainer/Product
Specifics Trainer
July 2012 - January 2015
Travel Sales Specialist
March 2011 - July 2012
ALORICA PACIFIC RIM, INC.
US Airline Account-Baggage Department/Escalation
February 2009 - March 2011
ALORICA PACIFIC RIM, INC.
US Airline Account-Reservations/Reissue Tickets
August 2008 - February 2009
PRIVATE DUTY NURSE
Diabetic patient
August 2008 - May 2009
Makati City
CRM/SYSTEM TOOLS USED
REFERENCES
Jeniffer Anne Sevilla
Colleague--
Christian Jedidia Cruz
Supervisor
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Bruna Louise
Manager
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Vulcan 7
BoomTown
Top Producer
BoldLeads.com
Mojo
Landvoice
Realvolve
Top Marketer
IDX Broker
Profusion 360 (eAgent360)
Zillow
Personal Property
ShowingTime
Google Analytics
Google My Business
Realtor.com
MAX/Center
SocialMadeSimple
Dropbox
MLS System
Craigslist
Paragon
HomeSpotter
Salesforce
HelpScout
Tableau
YouTube
Facebook
Instagram
LinkedIn
Pinterest
Twitter
RingCentral
Zoom
Skype
Slack
Canva
Google Sheets
Microsoft Office
Office 365
Adobe
Pixlr
Zendesk
Sierra
Google Suite
Adobe Illustrator
Smarter Contact
Dotloop
Sisu
Back at You Media
EDUCATION
BICOL UNIVERSITY (Main Campus)
Legazpi, Albay
June 2004-March 2008
Bachelor of Science in Nursing
Degree Holder
Registered Nurse since 2008
