Icy Veil Sabaldan

ICY VEIL SABALDAN SUMMARY I am a detail-oriented and organized professional with solid experience in data entry, specializing in accurately entering, updating, and verifying records in company databases. Skilled in identifying errors, inconsistencies, and missing information, I maintain high levels of accuracy while handling large volumes of data. My strong time management and organizational skills allow me to deliver reliable results that support smooth and efficient business operations. WORK EXPERIENCE Customer Experience (Amazon) Alorica Teleservices Inc. May 2024- Oct 2024 Handle customer queries via phone, live chat and email. Resolve customer complain. Process orders, refund, replacement, promotional gift card. Provide product or service information. Maintain customer satisfaction. Data Entry Vertex Digital Entertainment Technologies INC. Sept 2019- Dec 2022 Enter, update and verify data into the company system and database. Review data for errors, inconsistency, discrepancy, or missing information. Run data matching for accuracy and maintaining data into the database. Confidentiality and security of all data handled. Generate reports and organize records for easy retrieval of documents. Assistant Manager Triple A- Pasay Feb 2023- April 2024 Supervise whole operation in the absence of Manager. Monitor sales, expenses, and inventory to meet and control cost. Admin task such as: email management, meeting, staff schedules and salaries. Train, onboard, and mentor new employees. Bookkeeping: daily sales report, invoices, and records of in and out finances EDUCATION Bachelor of Business Administration Southern Philippine College June 2016- April 2018 Major in Financial Management Online Courses and Trainings Virtual Assistant Bookkeeping Product Listing KEY SKILLS Office Suite software. Data entry. Organizational and time management skills. Corporate communications. April 2025- June 2025 Quickbooks Trello Asana Problem solving. Customer service. Attention to details.