Icy Deverly
Castro
Healthcare Virtual
Assistant
Profile
Contact--
Davao City, Philippines
Education
Interface Computer College
Associate in Computer Secretarial
Completed in 2003
Premier Medical Billing Academy
Medical Billing and HIPAA Training
Completed in 2024
Skills
Great attention to detail
Time management
Reliability
Effective communication
Billing software proficiency
Flexibility
Awards
Dec 2015 | 2016 | 2017
Customer Support Specialist of the Year
Trainer of the Year
I am a dedicated and reliable virtual assistant with
extensive experience in the healthcare industry. I have a
proven track record of accurately processing medical
claims, managing patient accounts, and ensuring
compliance with healthcare regulations. Plus, I have years
of customer support and administrative assistant
experience. I am excited to bring my expertise and
contribute to the growth and success of your company.
Work Experience
Office Billing Analyst | Fort Health
2024
Verify and ensure accuracy of patient and visit information,
including ICD-10 and CPT codes.
Prepare and submit claims to respective insurance portals.
Conduct insurance verification.
Medical Virtual Assistant | Juvly Aesthetics
2020 - 2023
Maintain accurate patient records to streamline office visits and
anticipate patient needs.
Oversee appointment scheduling and manage the office calendar to
optimize workflow.
Update and maintain patient records in the electronic health record
database to ensure data integrity.
Process payments and manage client orders accurately and
promptly.
Handle prescription orders and refills for master providers with
meticulous attention to detail.
Healthcare Customer Support and Team Lead
| DSLC Data Support 2014 - 2020
Assist home health agencies with their daily operational tasks and
ensure smooth workflow.
Provide comprehensive EHR training for office staff and clinicians to
enhance their system proficiency.
Review and evaluate system enhancement requests, and submit
recommendations to management for approval.
Ensure the customer support team stays informed and
knowledgeable about the latest system deployments and updates.
