Ic Jean Mendoza

IC JEAN MENDOZA SENIOR EXECUTIVE ASSISTANT Profile Experienced Executive Assistant adept at providing top-tier administrative support. Seeking a role to leverage organizational skills and drive efficiency in a dynamic corporate setting. Work Experience --https://www.linkedin.com/in/icjean-mendoza-/ Purok 6 San Miguel Apas Cebu City 6000 Aug 2023 – Feb 2024 Executive Assistant - Supreme Executive Services Executive Assistant Manage executive's calendar and schedule appointments. Coordinate and prioritize emails, calls, and correspondence. Education Prepare meeting agendas, documents, and presentations. Arrange travel plans and accommodations. Bachelor of Science in Business Administration Major in Marketing Management University of San Jose-Recoletos 2020 Conduct research and compile reports as needed. Handle confidential information with discretion and professionalism. Jan. 2023 April Expertise 2023 Smartsourcing Associate Customer Experience Manager Meet prospective clients and represent the brand Draft and maintain the project plan of our client’s end-to-end business and review it with the Executive Assistant CXM Associate Customer Experience Manager Digital Marketing started Copywriting SEO Language English Tagalog Prepare the required documents for our clients to get Ensure 100% completion of all company surveys and requirements needed Draft the weekly and/or monthly reports required by clients for CXM’s review. Help with Customer Experience Manager’s reports. Theta Administration LLC Customer Service Manager May 2020 - Oct. 2022 Developing and implementing customer service policies and procedures to ensure consistent and high-quality customer support across all channels, such as email, chat, phone, or social media. Managing and leading a team of customer service representatives, providing guidance, coaching, and performance feedback to ensure high levels of employee engagement, productivity, and retention. Monitoring and analyzing customer feedback, complaints, and issues to identify trends and areas for improvement, and developing action plans to address them. EXL Philippines Corporate Business Travel Agent June 2017 - October 2019 Assisting corporate clients with travel bookings, such as flights, hotels, rental cars, and activities, using online booking platforms or travel agency software. Providing travel advice, recommendations, and guidance to corporate clients based on their preferences, travel policies, and budgets. Managing and resolving corporate client inquiries, complaints, and issues related to their travel bookings, ensuring a positive customer experience. Negotiating corporate rates and discounts with travel partners, such as airlines, hotels, and car rental companies, to provide cost-effective and efficient travel solutions for corporate clients. 411 LOCALS BPO Customer Service Representative November 2016 - April 2017 Assisting customers with account setup, billing, and payment issues related to their advertising campaigns. Providing technical support and troubleshooting assistance to customers who are experiencing issues with their ads or advertising accounts. Responding to customer inquiries, complaints, and issues related to their advertising campaigns in a timely and professional manner, using various channels such as email, chat, or phone. Opsify Philippines Customer Service Representative May 2016 - October 2016 Assisting customers with account setup, billing, and payment issues related to their advertising campaigns. Providing technical support and troubleshooting assistance to customers who are experiencing issues with their ads or advertising accounts. Responding to customer inquiries, complaints, and issues related to their advertising campaigns in a timely and professional manner, using various channels such as email, chat, or phone. User-friendly website: Ensuring that the website is easy to navigate and use, with clear product descriptions, prices, and images. Teleperformance Philippines Travel Customer Support December 2013 - May 2016 Assisting customers with travel bookings, such as flights, hotels, rental cars, and activities, using Providing travel advice, recommendations, and guidance to customers based on their preferences and budget. Managing and resolving customer inquiries, complaints, and issues related to their travel bookings, ensuring a positive customer experience. Maintaining up-to-date knowledge of travel regulations, visa requirements, and destination- specific information to provide accurate and relevant information to customers. Collaborating with travel partners, such as airlines, hotels, and tour operators, to negotiate rates, secure reservations, and resolve booking discrepancies. References Ranelle Ann Fariola Senior Executive Assistant Email : ranelleann.fariola@gmai l.com Bonn Nino Langamin Corporate Travel Agent Email :- Riza Pielago Supervisor EXL Email : -