- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Ikeja, Lagos, Nigeria
- Experience:
- 6 years
IBUKUNOLUWA SOKOYA
Healthcare Virtual Assistant | Certified Medical Biller and Coder | Medical Records | Legal Case Management
Lagos, Nigeria
Phone: (-
Email:-Linkedin Profile, Portfolio
Professional Summary
Experienced Healthcare Virtual Assistant with 5 years of expertise in medical records management, appointment
scheduling, insurance claims processing, and legal case support. Skilled in handling patient inquiries, while
coordinating with insurance providers to ensure HIPAA compliance. Experienced at drafting legal documents,
including privacy policies and consent forms, and supporting legal teams with data protection and compliance tasks.
Eager to contribute my expertise and excel in any setting, whether remote or on-site.
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Technical Toolkit: Knowledgeable in AdvancedMD, Kareo, Athena Health, Medfusion, Ringcentral,
Gmail, Zoom and proficient in Google Suite and Microsoft 365, along with a variety of other tools.
Core Competencies and Skills
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Medical Records Management – Skilled in organizing and maintaining accurate medical records using
Practo, Insta, Filevine, and Clio, ensuring HIPAA compliance.
Insurance Claims Processing – Experienced in verifying insurance details, coding, and submitting claims,
ensuring timely approvals and compliance with insurance policies.
Legal Case Management Support – Proficient in medical records retrieval, document preparation, and
case file management using Litify and Clio to support legal teams.
Medical Billing and Coding – Certified in billing and coding, with expertise in accurate claim submission
and adherence to healthcare billing regulations.
Virtual Administrative Support – Skilled in remote task management, Time Management, scheduling, and
handling inquiries using Microsoft 365 and Google Suite for efficient operations.
Professional Experience
Medical System Professional / Injury VA (Remote)
Poulin, Willey Anastopoulo Law Firm – Charleston, USA
12/2023 – 11/2024
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Managed 200+ medical records for personal injury cases, ensuring 100% accuracy and completeness.
Prepared 50+ legal documents per month, including demand letters, discovery responses, and medical
record requests.
Assisted with case management, maintaining over 500 client files and medical evidence in Filevine, Litify,
and Clio, ensuring HIPAA compliance.
Provided virtual administrative support using Microsoft 365 (Word, Excel, PowerPoint) and Google Suite
(Docs, Sheets, Gmail, Calendar) to streamline legal operations.
Medical Billing Specialist (Remote)
Graceland Legal Solutions - Lagos, Nigeria
02/2022 – 10/2023
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Verified insurance details and applied billing codes for 1,000+ claims, maintaining 98% accuracy in
compliance with insurance policies.
Collaborated with attorneys, paralegals, and clients to gather medical information, supporting dozens of
legal strategies in personal injury cases.
Facilitated communication between medical providers and legal teams, ensuring 100% timely retrieval of
medical records, bills, and x-ray results.
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Maintained full HIPAA compliance, securing patient confidentiality across all billing and medical data
transactions.
Healthcare Administrative Specialist (Remote)
VitalCare Medical Solutions - Lagos, Nigeria
11/2021 – 01/2022
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Managed appointment scheduling and patient records for a high-volume clinic, ensuring 95% patient
satisfaction through timely and efficient service.
Processed 300+ insurance claims per month, liaising with providers to ensure accurate billing and approvals.
Utilized Practo and Insta software for patient management, medical documentation, and claims tracking.
Handled phone, email, and in-person inquiries, providing clear information on insurance procedures, billing,
and treatment plans.
Medical Nurse (Remote)
Otumba Olumuyiwa General Hospital, Ogun State, Nigeria
06/2020 – 10/2021
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Assisted doctors in performing medical procedures and administered injections in accordance with standard
protocols.
Monitored patient deliveries, ensuring the safety and well-being of both mother and child during labor and
delivery.
Assisted in surgical preparations and supported surgical teams during procedures, ensuring sterile
environments and readiness for operations.
Provided pre and post- operative care, including assisting patients with recovery and ensuring proper
documentation of procedures.
Collaborated with healthcare teams to ensure smooth patient transitions and effective communication across
departments.
Education
National Diploma in Dental Surgery Assistant | Pogil college of health, Ijebu-Ode, Ogun state | 2017.
Certification and Training (View Certificates)
Customer Service Foundation | Linkedin | 2023.
Customer Service | Upwork skill certification, Upwork | 2023.
Becoming a Medical Receptionist | Udemy | 2023.
Critical Role of IT Support Staff in Healthcare | Cousera | 2023.
Healthcare Data Security, Privacy and Compliance | Cousera | 2023.
