Ibukun Dawodu

Ibukun Dawodu

$23/hr
Project Manager and CRM Specialist
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Irawo, Lagos, Nigeria
Experience:
5 years
Ibukun Dawodu Project Manager --Wheat Ridge, Colorado Objective Results-driven project manager with over 2+ years of experience in leading cross-functional teams and delivering high-impact projects on time and within budget. Adept at utilizing Agile and Waterfall methodologies to streamline workflows, optimize resource allocation, and enhance team productivity. Seeking to leverage my expertise in stakeholder management, risk assessment, and strategic planning to drive successful project execution at Ginani. Skills & Abilities Project Planning & Scheduling Adaptability Risk Management Budgeting & Cost Control Time Management Quality Assurance Problem-Solving Tools & Software Project Management Methodologies Communication Leadership & Team Management Experience -Caretaker at Retirement Home Wide Horizon Assist elderly clients with daily living activities, including personal hygiene, meal prep, and mobility. Provide companionship, emotional support, and regular updates to family members. Monitor clients health and medication adherence; communicate with healthcare providers when needed. Supported up to 20 residents with varying care needs, including memory care, mobility, and personal hygiene. Helped organize and lead recreational activities to promote mental stimulation and social interaction. Followed care plans and documented daily routines, health concerns, and behavioral changes. Worked collaboratively with nurses and other staff to ensure comprehensive care. -Customer Service Representative Ginani Completed system deployment within six months. Ensured all staff received comprehensive training on CRM functionalities. Improved client response times by 20% through automated workflows. Integrated CRM with existing databases for seamless data synchronization. Maintained budget efficiency by keeping project costs within a 10% variance of the initial estimate. Education December 2022Principia College, Elsah, Illionis Sustainability Relevant Coursework: Research, Marketing Strategy Tools and technology Tools: Asana, Trello, Jira, Monday.com, Basecamp, Google Analytics, Google Search Console, SEMrush CMS: WordPress, Drupal, Shopify Design Collaboration: Figma, Adobe XD, Canva Email Marketing: Mailchimp, HubSpot, Klaviyo Languages (optional): Basic HTML/CSS Projects/achievements Customer Segmentation Project: Led a project to segment customers based on behavior, resulting in a 32% increase in targeted email campaign response rates. CRM Optimization: Spearheaded the transition to a new CRM platform, training over 6 employees and improving system efficiency by 20%.
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