Ibukun Adefalujo

IBUKUN ADEFALUJO Virtual Assistant PROFILE EDUCATION Passionate virtual assistant with 3+ years of experience in mail management, record keeping, customer service support, and helped companies and individual with administrative support. I am willing to be trained and seeking to learn new skills for career and personal growth. LAGOS CITY POLYTECHNIC CONTACT PHONE: - EMAIL:- HOBBIES Music Gardening watching tutorials cooking Reading Blog. November 2013 Higher National Diploma Computer Engineering Upper Credit (Upper Division) LAGOS CITY POLYTECHNIC November 2009 National Diploma Computer Engineering Upper Credit (Upper Division) DE MODERN PACE SCHOOL JUNE 2007 West African Senior School Certificate WORK EXPERIENCE OBA-TEAM ASSOCIATE Virtual Assistant 2019–present Responding to queries via chat (chat support) VIC LAWRENCE & ASSOCIATES LIMITED/ACCESS BANK Customer care support/ Dispute officer Feb 2017 – May 2018 • • • Resolving ATM dispute. Resolving POS and bill payment dispute. Receiving call and Email about dispute. VIC LAWRENCE & ASSOCIATES LIMITED/ACCESS BANK Transaction Officer Oct 2015 –Feb 2017 • Provides account services to customers by receiving deposit and loan payment. • Receive and respond to customers inquiries. • Handling cash transactions and cash balancing. • Promote bank product and services. Refer customers to appropriate banking services and representatives. SKILLS • • • • • • • • • Data Entry Calendar Management Administrative Skills Effective Time Management Internet Research chat management Microsoft Excel Customer Service Email