Ibrahim Yusuf

  IBRAHIM YUSUF HEAD OF OPERATIONS MBA; PROFM Phone: -; Email:- Address: N025 Oworonshoki Road, Iyana-Oworo, Lagos, Professional Summary A specialist in facility operations and property management with over 16 years’ experience in the built environment. Experienced in business process, procurement and vendor management, site condition assessment audit and facility operations, budgeting, and project management. Strong organizational and interpersonal skills to manage a flexible work environment, cross-functional and multidisciplinary teams. Excellent problem-solving skills with strong time management abilities focused on achieving set goals by my employers. Skills Facilities Management Operational efficiency and safety Procurement & Vendor Management Good IT Skills (Microsoft Packages) Multi-Tasking Skills Project management Process development & Management Interpersonal & Analytical Skills Financial Management Budgeting and cost control Key Accomplishments Achieved a 20% reduction in operating costs through implementation of energy-efficient initiatives and streamlined maintenance processes. Implemented preventive maintenance programs, leading to a 25% decrease in equipment breakdowns and improved overall equipment effectiveness (OEE). Ensured regulatory compliance by maintaining a 100% record of passing inspections and audits. Oversaw the successful completion of facility refurbishments within budget, resulting in a 15% improvement in facility aesthetics and customer satisfaction. Managed a budget across sites annually, consistently maintaining accurate financial records and achieving a 95% expenditure accuracy rate.   Experience HEAD OF OPERATIONS (Nigeria)| 08/2022 to Current Global Properties and Facilities International Limited In-charge of the operations department and work in collaboration with other departmental heads to integrate facility services across multiple locations seamlessly with overall organization objectives. Oversee the day-to-day operations of facility services across sites, ensuring high standards of quality, efficiency, and compliance. Coordinate with teams to develop, manage and control the budget for facility services of respective sites, optimizing resource allocation and cost-effectiveness. Drive continuous improvement initiatives to enhance operational efficiency and reduce cost. Identify and mitigate operational risk and ensure compliance with all relevant regulations, industry standards, and safety protocols. Monitor established key performance indicators (KPIs) to measure and improve operational performance. Spearhead and collaborate with respective teams to oversee critical projects related to facility infrastructure, upgrades, and sustainability initiatives. Coordinate with technical teams on site audits and prepare technical proposals on bids and tenders. Facility Manager | 03/2020 to 08/2022 Globacom Limited - Cobblestone Properties and Estate Limited Oversaw all facilities Operations, manage facilities budget, direct and provide facilities & project management functions for both commercial and residential properties across multiple locations. Effectively collaborate with colleagues on an annual basis develop FM strategic plans, review existing process and implement the same across board to ensure our properties retain its value to the satisfaction of our esteemed clients. Identify annual capital improvement project needs, research and price prospective projects, and submit business case to secure the necessary funding. Manage all vendors and contractors to ensure they deliver on repairs, renovation and maintenance contracts within a timeline. Oversee and supervise the activities of facilities management companies through the established process on our properties. Prequalification of vendors & contractors for repairs, projects and management of our buildings through a tendering process. Budget planning and management for all our respective sites. Provided administrative and logistics support to the facility team and project manager. Asset Management to ensure each asset retains its utility. Project management in conjunction with our project management department to ensure satisfactory project deliverables. Facility/CONTRACT Manager | 01/2019 to 03/2020 Global Properties & Facility International Limited (Bristow Helicopters) – Lagos I oversaw the facilities management operations as a contract for GPFI in Bristow Helicopters Lagos in the offices, hangers, and flight terminals. Conducted quarterly site operational audits to ascertain the status of facilities/assets within the built environment. Developed plan preventive maintenance (PPM) schedule for the site for the year and ensures execution of tasks in line with the schedules. Maintained all equipment, tools, and plants in a safe and good condition, liaising with external suppliers and services where necessary. Provide inputs for budget development and execution of site activities as per the budget. Initiated, planned, and executed all projects within the specified periods based on approvals. Ensured all building compliance requirements are met and are up to date. Inventory planning and management ensuring availability for efficient operations. Managed all contractors/vendors on-site, ensuring all health and safety requirements are met, monitored their performance, and inspected completed work. Ensure all technical and janitorial staff are in compliance with the company's work ethics, values, and processes of service delivery within the site. Managed the clients and client staff by ensuring services are within the service level agreement (SLA) initiated from contract inception. Managed service desk requests and ensured task completion in line with agreed service levels (SLA). Facility Manager | 01/2017 to 12/2018 Global Property & Facilities International Limited (Global PFI) (One Walter Carrington Residents) - Lagos I managed the Facilities management operations of 1 Walter Carrington Estate, a 22 units’ luxury apartment valued at over $15 million for Global PFI with multiple teams. Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations. Developed PPM schedules, yearly budget, and other onsite processes based on the company’s objective implemented and manage same to the efficient and effective operation of the site. Plan and oversee upgrades to facility infrastructure and systems. Managed Service Level Agreement (SLA) with vendors and original equipment manufacturer (OEM) to ensure service delivery with agreed key performance indicators (KPIs). Implement sustainable practices to reduce the facility's environmental impact. Service charge and energy deposit collection and effective management of same to the satisfaction of all stakeholders. Manage budgets and expenses and ensure 30% profit contribution to the company. Initiate, execute and close projects based on agreed scope and deliverables. HEAD Janitorial SERVICES| 12/2013 to 01/2017 Global Properties & Facility International Limited (Global PFI). Managed the whole spectrum of janitorial and waste management as a business unit for the company. Developed and implemented weekly, monthly, quarterly, half-yearly, and yearly Programmes for each site across the business to ensure clients’ premises are within acceptable standards. Developed operational plans, training programs, and proposals for bids and tenders. Supervised and supported housekeeping personnel to maximize the quality of service and performance. Contract Manager | 01/2013 to 11/2013 WSP FMC Nigeria limited (Procter & Gamble) I oversaw the contract management for WSP FMC Nigeria Limited in executing central essential services such as Cleaning and ground maintenance, Catering, pest control, transport and shuttle services and dispenser water services with over 115 staff cut across 6 locations. Ensuring adherence to P&G service standard operating procedures (SOP) with all vendors using appropriate and documented performance measurement techniques to monitor and enforce compliance. Select, prequalify, and manage caterers prior to and during supply of services to all six locations of the plant. Managed all contractors/vendors on site in line with agreed service level agreement (SLA), ensuring that all health and safety requirements are met in line with the client requirements, monitor their performance and inspect completed works. Co-ordinated and managed the activities of over 115 on-site cleaning, ground maintenance and catering staff over all six (6) location of the plant. I ensured all WSP FMC staff conformed to all health and safety policies of Procter & gamble. Managed all vendors / subcontractors to the contract in line with the KPI of the contract. Ensured the contracts are well managed within the approved budget with 30% profitability to the company. Janitorial Manager | 03/2012 to 11/2012 Oversaw janitorial services, managed staff, ensured profitability, and coordinated business activities. Commercial Manager | 0/2007 to 03/2012. Domme Facilities Management Ltd - Lagos Worked with technical and finance team to prepare and develop proposal document for bid submission. Managed relationships with clients to establish new contracts. Assigned the task of preparing /formulating proposals to create new and maintain existing business. Aligned commercial activities with strategic company goals by optimizing sales opportunities. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Janitorial Manager | 02/2007 to 03/2012 Managed janitorial services across the business in a profitable manner. Coordinated all staff activities across different locations. Involved in staff recruitment activities. Trained both existing and newly hired staff. Janitorial Manager | 07/2007 to 02/2011 Kofsol Group - Precise Cleaning Service Limited Maintained equipment with a focus on preventive and predictive methods to keep costs low and avoid breakdowns. Checked quality of work regularly through inspections and official assessments. Managed team supplies to maintain budgets and meet work demands. Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker. Created schedules, shift reports, and other business documentation to coordinate housekeeping needs. Established hands-on, proactive management style to facilitate improvements to workflow and room turnover. Developed training programs to build employee performance, improve employee engagement and increase employee retention. Manage staff salary payments. Ensure proper management of stocks. Monitor and control the flow of cash receipt and disbursement. TEACHER (Subject/ Class Teacher) | 01/2006 to 02/2007 The Apostolic College – Ilesa – Osun State Certifications and Trainings Introduction to Facility Management April 2011 Domme Facility Management Limited Introduction to Health, Safety and Environment (HSE) Sept 2011 Domme Facility Management Limited Introduction to Health, Safety and Environment (HSE) November 2012 Project Management Professional Training (PMP) May 2013JK Michaels ISO 9001:2008 Internal Auditors Training (QMS) June 2014 and 2016 IOSH – Managing Safely Bristow Helicopters November 2019 ProFM Credential - September 2020 References References Available on Request