IBRAHIM ATOYEBI OLANREWAJU
Lagos, Nigeria
- |-LinkedIn
Professional Summary
Detail-oriented and results-driven professional with expertise in Virtual Assistance, Customer Service,
and Social Media Management. Adept at handling administrative tasks, managing customer
interactions, and implementing digital marketing strategies to enhance brand visibility. Proficient in
data analysis tools such as Excel, Power BI, and Python (pandas) for data-driven decision-making.
Experienced in eCommerce operations, content creation, and online business management.
Passionate about optimizing workflows and providing excellent customer support.
Core Skills
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Virtual Assistance & Administrative Support
Customer Service & Client Relations
Social Media Management & Content Creation
Digital Marketing & SEO Optimization
Email & Calendar Management
Data Analysis & Reporting
E-commerce Management (WooCommerce, Dropshipping)
Business Development & Financial Analysis
Professional Experience
Freelance Virtual Assistant, IT Support & WordPress Specialist
Self-Employed | 2023 - Present
● Converted a blog into an eBook store by installing WooCommerce, integrating a payment
gateway, and using a plugin to convert PDF files into flip eBooks. Implemented security
measures to restrict access to purchased content.
● Provided IT support for a UK-based business, including WordPress website development,
domain and website migration from GoDaddy to Namecheap, and ongoing domain
management for four businesses.
● Created Zoho business emails for three different businesses to enhance professional
communication.
● Diagnosed and fixed a breaking WordPress website, improving site functionality and
performance.
● Managed social media accounts for businesses, creating content, scheduling posts, and
engaging with audiences to increase brand visibility.
● Assisted small business owners with bookkeeping, financial analysis, and business
development strategies.
● Implemented digital marketing strategies, including SEO optimization and paid ad campaigns, to
drive traffic and increase conversions.
Access Bank Plc, Lagos, Nigeria
Transaction Officer / Head Teller
2014 - 2021
● Monitored and analyzed high-volume financial transactions, ensuring compliance with AML and
KYC/CDD regulations.
● Led a team of tellers, achieving a 98% accuracy rate in cash handling and reconciliation.
● Conducted customer service training for frontline staff to improve service delivery and
compliance awareness.
● Led a team of 5+ tellers, achieving a 98% accuracy rate in cash handling and reconciliation..
Guaranty Trust Bank, Lagos, Nigeria
Bulk Teller
2009
● Processed and reconciled NGN 5M+ in daily cash transactions, ensuring zero discrepancies.
● Analyzed transaction patterns to detect anomalies and mitigate fraud risks..
EDUCATION
Ladoke Akintola University of Technology, Ogbomosho
Post-Graduate Diploma (PGD) in Electrical Electronics Engineering
2014 - 2016
Kwara State Polytechnic, Ilorin
Higher National Diploma (HND) in Electrical Electronics Engineering (Upper Credit)
2010 - 2012
Professional Certifications & Courses
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The Complete Digital Marketing Guide: Certificate
Master Power BI Desktop – Data prep, visualization & dashboard design (Udemy): Certificate
Master Excel Pivot Tables – Data analysis, EDA & business intelligence (Udemy): Certificate
Analyze Data with Python (pandas) – Beginner-friendly course (Udemy): Certificate
Google - Foundations of Project Management View Certificate
Google - Project Initiation: Starting a Successful Project View Certificate
Oleren - Project Management Basics
Oleren - Customer Service Fundamentals
Amazon Web Services (AWS) - Certified Cloud Practitioner: View Certificate
Languages
● English: Fluent
● Yoruba: Native
