Ibrahim Joseph

IBRAHIM JOSEPH ADEIZA Phone:-, E-mail:- Professional summary: Dynamic and results-driven sales representative with over 3 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle lead generation, telemarketing, customer inquiries, resolve customer issues, and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals. Experienced in virtual assistance, lead generation and proficient in CRM tools, Microsoft Office Suite, Google suites and administrative support functions. Committed to delivering excellence in sales and customer service while also contributing positively to team dynamics. SKILLS Customer Service Virtual Assistance Complaint resolution Order Processing Email/Chat Support Effective Communication Troubleshooting Administrative Support CRM Tools (Hubspot, Freshdesk, Zendesk, Calendly, Intercom ) Lead generation tools (Apollo and lemlist) Project management tools.(Trello, Monday, Asana,Clicp-up Microsoft Office Suite Data Entry Appointment Scheduling Google Workspace Time Management Calendar Management Call Documentation Problem-solving aptitude WORK HISTORY CUSTOMER SUCCESS OFFICER Alto – Lagos State Generate leads and create campaign emails to prospective clients. Nurture prospective leads and deliver a good customer service experience. Design a team project management system to reach out to customers using Trello and Asana Implements an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time. Provides outstanding assistance to over 1200 customers over the years, contributing to a 25% increase in positive customer reviews through a customer-centered service approach. Manages the outsourcing of products to online customers, ensuring efficient order fulfillment and customer satisfaction. Plays a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%. Response time: ‘I reduced average response time to customer enquiries by 30%, from 2hrs to an hour’’. Issue resolution: ‘I successfully resolved 99% of customer issues on first contact, reducing escalation by 40%’’ Customer retention: ‘’I contributed to a 25% increase in customer retention through proactive issue resolution and excellent customer service. EDUCATION: National Youth Service Corps (Discharge Certificate)2011 Federal University Of Technology, Akure2009 B.(Tech)Agric Sci. Government College Ibadan, Apata, Ibadan2004 Senior School Certificate (NECO) Lexy Computer Training Institute Ibadan, Oyo State2004 Diploma in Computer Application and Data Processing OTHER QUALIFICATIONS: Human Resource Management (Certificate)2020 Health Safety Management(Certificate)2020