Ibrahim Adeola Idowu

I am a certified IT Support and Network Professional with a strong foundation in troubleshooting, systems administration, and Microsoft environments. I hold a BSc in Computing & Information Systems and industry certifications including CCNA, CompTIA A+, Microsoft Azure Fundamentals (AZ-900), Microsoft Security, Compliance & Identity (SC-900), and ISC2 Certified in Cybersecurity (CC). I combine structured technical knowledge with hands-on lab experience and real-world user support exposure.

I specialise in first-line IT support, helping individuals and small businesses resolve hardware, software, and connectivity issues efficiently. My experience includes troubleshooting Windows 10/11 systems, diagnosing printer and peripheral problems, assisting with Microsoft 365 fundamentals, performing password resets, supporting user account configuration, and resolving common network connectivity issues. I approach every problem methodically — identifying the root cause, applying structured troubleshooting steps, and ensuring clear communication throughout resolution.

Beyond end-user support, I have built and maintained a personal home lab environment to strengthen my practical technical skills. This includes deploying Windows Server environments, configuring Active Directory (user accounts, organisational units, and Group Policy), designing virtual networks with VLAN segmentation and routing concepts, and performing packet analysis using Wireshark. I also practise basic PowerShell scripting to automate administrative tasks and improve efficiency.

I understand that effective IT support is not just technical — it requires patience, professionalism, and strong communication. I am comfortable explaining technical issues in clear, simple language to non-technical users and maintaining accurate documentation of issues and resolutions. My goal is always to minimise downtime and ensure users feel supported and confident in their technology.

As a freelancer, I offer remote IT support services including system troubleshooting, Microsoft 365 assistance, network diagnostics, device setup, and technical guidance. I am proactive, detail-oriented, and committed to delivering reliable, secure, and efficient support solutions tailored to client needs.

If you are looking for a dependable IT support professional who combines certification-backed knowledge with practical problem-solving ability, I am ready to assist.