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Ibrahim Islam
professional summary
A well presented and industrious individual, having nine years’ experience of the banking industry. Possessing abilities to achieve assigned target through cross selling of all other consumer banking products (Credit Cards, Auto Loans, Bancassurance and personal loan), maintain high services quality standards while interaction with the customers for business retention and also ensure the compliance of AML required for the assigned portfolio.
Academic Education
MS-MPHIL Year 2017 Management Sciences
(PRESTON UNIVERSITY)
MBS Year 2014 Master in Business Studies
(Virtual University of Pakistan)
Graduation Year 2009
(Punjab University Lahore)
Intermediate Year 2006 (BISE Rawalpindi)
SSC. Year 2003 (BISE Rawalpindi)
Experices:
1. Worked at Habib Bank Limited as operation officer from 27 July 2011 to 20 July 2016. (5 years)
2. The Bank of Punjab as Cash Manage. July 2016 to 20 march 2020
KEY COMPETENCIES AND SKILLS
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Main Job Tasks and Responsibilities:
MS Office
Supervise financial transaction.
Monitor daily Expenses.
Service Quality
Initiate and open new accounts
Explain, advise on and promote bank products and services to customers
Atm operations.
Banca assurance
Perform services for customers such as ordering bank cards and checks
Receive and verify loan payments.
Record all transactions promptly, accurately and in compliance with bank procedures
Monitor the Balancing of currency, cash and checks in cash drawer at end of day.
Answer inquiries regarding checking and savings accounts and other bank related products
Attempt to resolve issues and problems with customer's accounts
Professional Certificates
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MS Office
Course 100 Achieving Superior Service Champion “boost up your customers services”. (Ron Kaufman) Habib Bank Limited
Service & quality Management. Habib Bank Limited
AML Training certificate Habib Bank Limited ·
KYC Training certificate Habib Bank Limited ·
ATM Management Certificate Habib Bank Limited ·