Ibiso David Barimalaa

I am an experienced Technical Support Agent with over 5 years of proven expertise in troubleshooting and resolving technical issues across multiple systems such as SaaS and on-premise environments. I am skilled in diagnosing and resolving software, and network problems efficiently. I am well known for my meticulous attention to detail and methodical approach to problem-solving. I have strong communication skills, effectively conveying complex technical concepts to users of varying technical backgrounds. I am adaptable to fast-paced environments and committed to delivering exceptional customer service in a remote work environment. I continuously seek opportunities for professional growth and stay abreast of emerging technologies to enhance support capabilities. I am open to working flexible hours providing timely and effective solutions to ensure long-term customer satisfaction.