Ibimina Macduff Brown West

IBIMINA MACDUFF BROWN-WEST Administration | Executive Virtual Assistant � �+234�803�262�4360�|�✉️-� Lagos, Nigeria | www.linkedin.com/in/ibimina-brown-west PROFESSIONAL SUMMARY Results-driven administrative professional with a strong background in executive assistance, customer support, and executive coordination. Proven track record of streamlining office operations, managing schedules, maintaining client relations, and supporting business development across various industries. CORE COMPETENCIES •�Virtual�&�Executive�Assistance •�Administrative�Support •�Calendar�&�Email�Management •�Customer�Relationship�Management�(CRM) •�Office�Operations�&�Documentation •�Communication�&�Interpersonal�Skills PROFESSIONAL EXPERIENCE  Executive Virtual Assistant Career Crafters | Remote | 2025 - Coordinated schedules, set appointments, and managed email communications. - Delivered customer service support and maintained CRM systems. - Performed data entry and organized calendars using Microsoft Office and productivity tools.  Administrative Officer Pabod Finance & Investment Co. Ltd. | Port Harcourt | 2021 - Oversaw daily office operations to ensure seamless workflows. - Acted as liaison between management and external stakeholders.  Project Support Intern / Client Familiarity Executive Stanbic IBTC Pension Managers | Port Harcourt | 2016 – 2020 - Assisted business development team with administrative and support tasks. - Handled client onboarding and relationship management functions.  Guest Service Attendant The Elkan Terrace | Port Harcourt | 2015 – 2016 - Managed guest reception, billing, phone handling, and bookings. - Provided hospitality and customer service with attention to detail.  Benefits Advisor (Insurance Broker) Asset Resources Management (ARM Life) | Port Harcourt | 2013 – 2014 - Managed insurance client portfolios and provided policy advice with discretion. EDUCATION Postgraduate Diploma in Leadership Redeemer’s�International�Leadership�Academy,�Lagos�|�2022�– 2023 Bachelor of Science (B.Sc) in Banking and Finance Rivers State University, Port Harcourt | 2008 – 2013 Second Class Honours CERTIFICATIONS & TRAINING - Diplomas in Human Resources, Customer Service, Health & Safety, Business Management, Legal Studies – Alison E-Learning Academy, Ireland (2017) - Proficiency Certificate in Management – Nigerian Institute of Management (Chartered) (2015) - Graduate Membership Certificate – Nigerian Institute of Management (Chartered) (2015) - National Youth Service Corps (NYSC), Batch B (2014) - SAED I.C.T Certificate (2014) - Health, Safety & Environment Levels 1, 2 & 3 – Onshore and Offshore Safety Institute of Nigeria