IBENWA FAVOUR
CUSTOMER SERVICE SPECIALIST
Anambra State,Nigeria | - | https://cynthia-chineloezeala.my.canva.site/favour-ibenwa-portfolio | www.linkedin.com/in/
ibenwa-favour-
SUMMARY
Proactive Virtual Assistant and .Customer Service Representative with 2 years of experience
in providing administrative support, resolving customer inquiries, and optimizing workflow
efficiency. Skilled in lead generation, telemarketing, appointment setting, calendar and
email management, and proficient in CRM tools like Hubspot, Zendesk, Intercom, Apollo.io,
and Scheduling tools like Calendly & Picktime
SKILLS & TOOLS
Customer Service | Virtual Assistance | Lead Generation | Telemarketing
Calendar & Email Management | Appointment Setting | Workflow Optimization
Hubspot | Zendesk | Intercom | Apollo. io
Calendly | Picktime | Acuity Scheduling
PROFESSIONAL EXPERIENCE
Oluebube Fashion Hub | Customer service Representative
April 2022 - Present
Provide timely and effective support, handling over 100+ customer inquiries daily,
ensuring a 95% satisfaction rate.
Managed order processing, tracking, and returns, reducing processing errors by
20& and improving overall efficiency.
Increase customer retention by 15% through personalized follow - ups and proactive
service.
Jun 2022 - Aug 2023
Favy Data Limited | Chat Support Agent
Delivered real - time chat support to customers, resolving issues promptly and
maintaining a high resolution rate.
Assisted customers with data subscription inquiries, ensuring an easy and seamless experience.
Tracked and managed customer interactions, ensuring timely follow - ups and case resolutions.
EDUCATION
Bachelor of Science
Anambra State University, Uli.
.
CERTIFICATION
Digital Witch Community - IT Support Specialist.
DG Empowerment Hub - Certified Virtual Assistant.
Jan 2021 - Sept 2024
