Ibeh Cynthia Onyinyechi

CYNTHIA IBEH PRO FESSIONAL SUMMARY Customer-focused and detailed-oriented professional with over 3years proven experience in client relations, complaint resolution, and administrative support. Adept at handling high-volume inquires with professionalism, building rapport with customers, and ensuring service satisfaction. Seeking a Customer Service Representative position where I can leverage my interpersonal skills to deliver excellent customer experiences. KEY SKILLS Active listening| Client service | Interpersonal communication skills |Sales expertise | Cold calling skills | Time management skills | Organizational skills | Record and Data management | Objection handling and resolution | Team collaboration | Strong problem- solving skills | Customer relationship management | Business management TECHNICAL SKILLS Freshdesk | Google Workspace | Slack | Microsoft Word, Excel, Powerpoint | Outlook | Zoom/Goggle Meet WORK EXPERIENCE Specialty Life Insurance, Canada (SLI) Cold Calling      Handled outbound calls with prospective and existing clients regarding life insurance products, providing clear explanations of the life insurance options including coverage details, premiums and benefits. Followed up with clients to address questions, concerns, and next steps also building rapport and maintaining positive relationship to ensure high levels of customer satisfaction. Coordinated with internal departments such as underwriting and policy support to resolve client inquires while ensuring compliance with company policies, licensing requirements, and Canadian insurance regulations. Maintained accurate and confidential client records and also assisted clients with completing insurance applications accurately over the phone. Presented insurance products in a professional, sakes-focused manner while maintaining a client-first approach. Federal Medical Centre, Abuja (FMC) Customer Service Assistant         2024 – 2025 Assisted patients and visitors with registration, appointment scheduling and service-related inquiries Responded to phone and in-person queries with professionalism and empathy. Coordinated with medical staff to ensure smooth service delivery. Maintained accurate records while ensuring data confidentiality. EPPME Digital Technology Limited, Owerri Customer Service Representative  2025 – 2026 2022 – 2023 Delivered frontline customer support in person and via phone, handled remote communication channels, including, email and phone. Also handling inquires, services requests, and complaints. Achieved and maintained high customer satisfaction ratings by delivering prompt and accurate service. Documented customer interactions and escalated complex issues to the appropriate departments for resolution Provided detailed product/service information, managed and resolved complaints while maintaining positive client relationship Collaborated with internal teams to ensure timely service delivery EDUCATIO N & CERTIFIC ATIO NS BACHELOR’S DEGREE | Medical Laboratory Science | Imo State University Owerri 2018 – 2022