Ibadul Hassan

IBADUL HASSAN 11-D, Hauz Rani, Gandhi Park Malviya Nagar, New Delhi - 110017 Mobile: - Email:- OBJECTIVE A dynamic Sales Professional with more than 3 years of experience in Business Development in Corporate Sales, Direct Sales and Channel Sales. Possess excellent relationships management, communication and negotiation skills with the ability to lead and manage large team effectively. Wants to grow with an organization where best performances are appropriately recognized and rewarded, learning and self-development of each individual is promoted in congenial work environment. PROFESSIONAL CHRONICLE July 2014 - March 2015 Customer Service Associate (in-bond and out-bond) of Wal-Mart Falcon Force - international BPO Job Responsibilities: Part of customer services of falcon force for chat, in-bond & out-bond department for leading Telecom Companies in US like AT&T, Verizon, Sprint and many others prepaid service provider. Take supervisor calls to resolve the customer concern and queries. Training new joinees on products, plans and services. Follow-up calls to ensure the customer concern is resolved. Making strategy to increase cross selling along with Product Team. Prepared MIS Reports (Daily, Weekly and Monthly) like breaks, attendance, in-bond and out-bond data. July 2012 - April 2014 Team Member (Renewals team) of DLF Pramerica Life Insurance Company Tata Consultancy Services - BPO Job Responsibilities: Making up-selling calls to customers for all Renewal Policies Training new joinees on products, plans and services. Follow-up calls to ensure renewal premium is collected. Making strategy to increase cross selling along with Product Team. Resolve customer queries in selling New Product, Policy Period, Maturity Amount, and Surrender Value etc. Issue and process various letters like Renewal Letter, Renewal Premium Notice, Receipt, Fund Statement etc. through emails. Prepared MIS Reports (Daily, Weekly and Monthly) like Pending Renewal, Issued Renewal, Renewal Premium collected. Good understanding of Insurance products - Term Plan, Unit-Linked and Traditional Plans Knowledge of IRDA regulation for insurance industry. Report any miss selling cases to the supervisor for reporting it to the client. Feb 2011 - March 2012 Customer Service Agent of Simplexity ExpertServ- international BPO Job Responsibilities: Negotiations with customers on sale price and contract renewal with the company. Was a part of customer services of ExpertServ for chat & E-mail department for leading Telecom Companies in US like AT&T, Verizon, T-Mobile, Sprint and many others prepaid service provider. Solving customer queries by one chat resolution from order placed by the customer till the package delivered. Cross selling of products like device protection and accessories of the phones. Achieving sales target of the team. Handling the team in absence of supervisor. Maintaining database of customers related to sales and collection weekly and monthly. Preparing presentation for management about team performance. Making strategies to increase sales through brainstorming and meetings with the team members. Feb 2008 - Feb 2011 Business Development Executive Smart Motor's Job Responsibilities: Handling direct corporate sales through interaction and meeting clients. Promotion of Excide batteries and Luminous inverters throughout Delhi, Gurgaon, Noida and Ghaziabad Maintained and developed good relationship with customers through personal contact, meetings, telephone and email. Displayed efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers. Recorded sales and order information and report the same to the sales department. Provided accurate feedback on future buying trends to their respective companies. Maintaining database of customers and sent SMS, related to promotion of new products and schemes. Sending alerts through emails and phone to renew AMC (Annual maintenance Contract) Attending trade fairs and promotional campaigns. Distributing discount coupons and collecting feedback from customers. Gave training to new joinees and walk through of products and areas. Organizing workshops, seminars, and Steering Committee meetings; Procurement to the product by compiling and preparing contract documents and ensuring submission to the manager Maintenance of Product inventory and preparation of inventory reports; Maintenance of product files, documents, correspondence and communications; Other routine office and administration functions. ACHIEVEMENTS AND PARTICIAPATION Won Champions League Award (April 2013) Won Highest Conversion Percentage Award from client for Oct 2012. Won TCS Star Performer Award (Nov 2012) Won many Monthly Sport Awards. Won many contests launched by client within a year ACHIEVEMENTS AND PARTICIAPATION Won Champions League Award (April 2013) Won Highest Conversion Percentage Award from client for Oct 2012. Won TCS Star Performer Award (Nov 2012) Won many Monthly Sport Awards. Won many contests launched by client within a year AREAS OF EXPERTISE MANAGERIAL Able to work independently in a fast paced and rapidly changing environment. Build business in new markets and areas. Can identify threats as well as opportunities. Developing and motivating teams to do better. IT literate and proficient in MS Word, Excel, PowerPoint and Outlook. Comfortable in dealing with Senior Managers or Executives. Developing business relationships through networking. Can communicate complex technical data and statistics clearly. Ability to win and retain long-term high quality clients as well as recurring business. PERSONAL Able to cope with pressure and work in a fast paced environment. Willing and capable of learning and adapting quickly. Understanding a client's needs and issues from a business point of view. Ability to communicate in a clear and effective manner. Having the patience to deal with multi decision maker sales processes. High level of personal organization and time management skills. Ability to always maintain self-motivation and be consistently pro-active. ACADEMIC QUALIFICATIONS M.Com(pursuing)2014IGNOU, New Delhi B.Com 2010University of Delhi, New Delhi Class XII2006Delhi Kannada School, CBSE Board, New Delhi Class X2004St. Mary's School, CBSE Board, New Delhi PERSONAL DETAILS Name:Ibadul Hassan Date of Birth: 28/02/1989 Sex:Male Father's Name: Mohd Salim Ali Marital Status: Unmarried Language Known: English, Hindi and Bangla Hobbies:Singing, Listening Music & playing indoor games (chess and carom) Nationality: Indian Holding Passport: Yes Willing to relocate: Yes REFERENCES Available on request DECLARATION I hereby declare that the above mentioned statements are true to the best of my knowledge. (IBADUL HASSAN) Place: Gurgaon, India