Ib Mark Cruz

Ib Mark Sta. Maria Cruz 0495 Flores Apartment Unit 1, P. Damaso St., Concepction, Baliuag, Bulacan-- WORK EXPERIENCE Campus Suite Content Migration and ADA Specialist August 16, 2016 – November 20, 2018 Order Management Specialist Brady Marketing Philippines October 07, 2011 – July 12, 2016 Technical Support Representative Hewlett-Packard Stream Global Services February 17, 2011 – August 02, 2011 Technical Support Representative Sony Vaio Sykes Asia Inc. May 1, 2010 – January 1, 2011 Quality Coordinator Alltel Prepaid Sykes Asia Inc. September 01, 2008 – April 30, 2010 Customer Service Representative Alltel Prepaid Sykes Asia Inc. February 05, 2007 – Aug 31, 2008 TRAININGS/SEMINARS ATTENDED PC Hardware, Software and Network Troubleshooting Informatics Makati April 12-16, 2010 Coaching and Mentoring through Effective Feedback Mary Olive Kristine Camacho July 8-10, 2009 Sykes Quality Monitoring Training Maica Cruz Oct. 21-23, 2008 Basic and Advanced Excel Training Oliver Sangalang Oct. 8 & 22, 2008 Sykes Continuous Improvement Training Maica Cruz Oct. 14-16, 2008 Sykes Performance Management Techniques Maica Cruz Oct. 7-9, 2008 EDUCATIONAL BACKGROUND College Our Lady of Fatima University BS in Nursing Undergraduate -) University of the Philippines Diliman BS in Metallurgical Engineering Undergraduate -) High School San Miguel National High School Honorable Mention (1997 - 2001) Grade School Buliran Elementary School Valedictorian (1991 - 1997)