IANNAH JAE
PAWAON
Customer Service Representative
About Me
PH8 C BLK 37 L 31, KITANLAD ST.,
DECA HOMES, TACUNAN, DAVAO
CITY
To be able to contribute positively to my employer's business endeavor,
where professional integrity is formed, and to be an asset to the
company's growth and development through the process of achieving
high levels of specialization in my chosen field.
Experience
Education
AMA ONLINE EDUCATION
BACHELOR OF SCIENCE IN
BUSINESS ADMINISTRATION HUMAN RESOURCE
MANAGEMENT
Expected Graduation - 2027
Hafstaff - Point2Point
May 2023 - Jun 2025
Virtual Assistant -Booking Agent
Entering data to Salesforce.
Sending email confirmation to clients through Salesforce.
Calling and requesting refunds to the airlines.
Creating Clients’ record on Salesforce.
Closing transactions on Salesforce
Booking flight reservations for clients using mileage programs.
Checking available flights online to book for the clients.
HOLY CROSS OF MINTAL,
INC.
Utilizing Matrix tool for flight searching.
ACCOUNTANCY AND BUSINESS
MANAGEMENT (ABM Strand)
Utilizing expertflyer tool for checking flight availabilities and creating seat alert.
-
Training new booking agents.
Sabre Trained
Concentrix CVG Philippines, Inc
Mar 2022 - Mar 2023
Customer Service Advisor, I
Assisting customers on their health plan benefits queries
Providing support to customers in placing OTC medicines and food orders over
Skills
Empathy
Customer Service
Attention to detail
Computer Literacy
Critical Thinking
Teamwork
Adaptability
Language
English
Filipino
the phone
Sending customers a replacement card/catalog for their health plan benefits
Guiding customers in paying their utility bills using their health plan benefit
credit
Teleperformance, Philippines
Dec 2019 - Nov 2020
Technical Support Representative
Providing support to customers in activating their modem, cable box
and/or voice service
Troubleshooting customers’ modem, cable box, and/or voice service
if they are getting an error using their service(s)
Scheduling a technician visit for customers who are requesting for it.
References
Gladys Gambong
Hafstaff - Point2Point/ Manager
Phone:
-
Email :
-
Jillian Ortiz
Point2Point / Colleague
Phone:
Email :
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