Iana Alexia Payyad

Iana Alexia A. Payyad General Virtual Assistant - - PROFILE Rodriguez, Rizal Website: https://ianaalexiava.my.canva.site/ WORK EXPERIENCE Dynamic Virtual Assistant with extensive experience in customer service, sales coordination, event planning, and administrative support. Skilled in managing client communications, schedules, and documents with precision. Proficient in Microsoft Office, Amadeus GDS, and MS Teams, ensuring seamless operations in fastpaced settings. Recognized for professionalism, leadership, and community engagement through successful national event coordination. Committed to delivering reliable, high-quality remote support to boost organizational efficiency. ON THE JOB TRAINING- At Hospitality Institute of America Inc. Overseeing the daily operations, guaranteeing all guests have a pleasant experience. Customer Service Representative- At WNS Global Services. (2022 March - 2023 February) As B2C Agent Assist clients in making travel plans. Organize Trips, Which includes booking flights, hotels, sightseeing tours, and making dining recommendations. Customer Service Representative- At Sagility Inc. (2023 September 2025 February ) Certifications Hospitality Institute of America Inc. GO HIGH LEVEL Virtual Assistant training for (SMM, PODCAST EDITING, DATA ENTR, ADMIN TASK) Developing and calculating suitable plans based on clients' needs Resolving client inquiries and responding to any questions Managing the accounts of the clients assigned to them Utilizing client-centered ability and strong customer service for strong policyholder-customer relationships Skills Events Management & Coordination: Expertly plans and executes national events, managing logistics and ushering for seamless, professional outcomes. Finance & Logistics: Proficient in budget management and resource coordination to ensure efficient event and operational success. Marketing & Sponsorship: Skilled in creating marketing strategies and securing sponsorships to boost event visibility and engagement. Social Media Management: Adept at managing social media to promote events and enhance brand presence with targeted content. Automation & GoHighLevel: Skilled in using GoHighLevel and automation tools to streamline workflows and improve client interactions. Microsoft Office Suite: Advanced proficiency in Word, Excel, PowerPoint, Outlook, and Teams for efficient documentation and collaboration. Amadeus GDS: Experienced in Amadeus GDS for accurate travel bookings and client support in fastpaced environments. AFFILIATIONS AFFILIATIONS SECRETARIAT Secretary General --Luntian Movement of the Philippines,- Heads community project and manages the flow of work both internally and externally. Manages the email account and social media page with over 2,000 likes and followers Assistant Director for Sponsorship- FEU Peers 2019 - 2020 Manages the Email and social media page and Sponsorships of the organizations President - Circle for Volunteerism Advocate of Pacific Asia Travel Association of the Philippines FEU Student Chapter- Form alliances within and outside the university to strengthen the purpose of the organization. Utilize and develop our volunteers' skills through volunteerism. SECRETARIAT And National Director for Finance and Logistics - League of Tourism Student of the Philippines National Office. August- SOFTWARE EXPERIENCE EDUCATION Salesforce CRM & Sales Management HubSpot Sales Analytics Microsoft Office Word, Excel, PowerPoint Google Workspace Docs, Sheets, Calendar Go High Level Project Management INDUSTRIES E Commerce Travel and Hospitality Food and Beverage Insurance Health and Beauty Slack Communication Calendly Scheduling Mailchimp Email Marketing Social Media Multiple Platforms (Facebook, Instagram X Youtube) Zoom Video Conferencing Bachelor of Science In Tourism Management Far Eastern University Academic Scholar Secondary Education Technological Institute of the Philippines - SHS General Licerio Geronimo Memorial National High school