Ian Zcyruss Egpit

Ian Zcyruss Egpit 65 Rosal St. Green Valley Subd. Brgy. Molino 2, Bacoor, Cavite, 4102 - |- IT-Service Desk Analyst / Web Support – 7 year's Experience IT Expertise | Managed Service Provider | Customer Support Satisfaction Delivers managed service provider, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers' premises, in their MSP's data center (hosting), or in a third-party data center. Drove service delivery and improved Enterprise IT service and products to 20,000+ end users in a fast-paced IT firm with 100+ corporate customers. Provided IT support services, troubleshooting and system operation. Installed, serviced and upgraded over 500 windows computers. VPN | Azure | ServiceNow Experienced | JIRA Ticketing | Management Skills | Analytical Skills | Communication Skills | Backing Up & Restoring Files | Maintaining Operating Systems by Repairing Hardware and Configuring Software | Installing New Technologies and Teaching End Users How to Operate Them | Database Management Skills | Hardware and Software Skills | TeamViwer | LogMeIn PROFESSIONAL EXPERIENCE Infosys BPM Limited Service Desk Senior Analyst (September 26, 2016 – April 3, 2023) • Responsible for offering help and assistance on technological matters. We communicate with Comcast's Employees over the phone, chat, email or website to assist them fix software and hardware-related computer issues and get their systems back up and operating smoothly. Used groups of applications such as ServiceNow, VPN, Active Directory, Microsoft Office Applications. Asurion, LLC - IT-HelpDesk Support Analyst Web Support Specialist (August 16, 2013 - September 26, 2016) • We are supporting customers over the telephone with various applications, networks and technologies. We help Asurion’s customers “stay connected” with all aspects of their everyday technical life. Troubleshooting various types of office and home appliances such as printers, modems, refrigerators, TV and washers. EDUCATIONAL & CREDENTIALS BS in Computer Science, Saint Francis University (2009 – 2012) • Excelled in Computer Science coursework and computer labs • Provided student tutoring and IT services to 10 classmates • Organizer of Students Who Code Coding club Attended CISCO Network Fundamentals Online Training January 12, 2016 CISCO Networking Academy Basic Automation Framework Training November 11, 2022 Infosys BPM Limited