Ian Virtucio

Curriculum Vitae Name: Christian Thomas J. Virtucio Vision: I will provide the best technical support and customer service to our clients, helping improve their business and lives, striving to solve problems with a positive attitude that spreads to my co-workers. I also implement SEO and SMO for business on our clients to build Visibility and credibility of each business, and also handle Technical support for internet providers and Customer Service and Billing Department for at&t. Keys of success: Leadership Teamwork Training Communication Flexibility and experience Continuous Improvement CONTACT INFORMATION Block 3 Lot 4 Freedom Village San Antonio, Agdao Davao City,8000 Philippines Phone:- E-Mail:- CAREER OBJECTIVE To find a challenging position to meet my competencies, capabilities, skills, education and experience. And to help my clients business to grow together and be productive. PROFESSIONAL EXPERIENCE January 2011 – January 2013 Team Leader / Account Manager /Internet Marketing Cunsoltant Six Eleven Global Services Davao City, Philippines Manages the marketing/business development of various international internet marketing tasks/ for international clients and specifically worked with US Market and Canadian. Products, tasks and services vary dependently on client's prerogative. Job Description: 1. Supervises and runs the operations for specific campaigns assigned by the company. Handles client relationship and communications including team supervision and training personnel. 2. Manages the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of consistently highly knowledgeable and customer-focused agents and to act as the communication conduit between front liners and Management. 3. Delivery of team sales, service level components, quality and productivity targets & indicators. 4. Recommendations for product and process development based on customer feedback and analysis of the same. 5. Conducting performance appraisal for the team. 6. Contribute for the initial hiring and selecting process of the front line. 7. Compiling reports on team’s performance and customer feedback. 8. Communication and being a focal point of dissemination of information from management to team and vice-versa. 9. Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Internet Marketer: Building SEO Marketing composed of Organic SEO. Which is Compose of Keyword Research, Product Knowledge, Back linking, Article submission, bookmarking, Ping, directory submission, video marketing, SMO and other more. This is just some example that I can implement on your Business to create credibility and visibility of your business on the web. This stuffs are better if there is an interview so we can simply explain the methods and strategy for internet marketing. February 2016 – 2017 Ibex Global – Agent Job Description: Technical Support Agent for 6 months (Frontier) Pure Technical Support Scope of support DSL internet/ Fiber Optics and Set top boxes. Customer Services and Billing Department at&t (ISM) Customer service for DirecTV and att uverse. Scope of support of Billing Issue/ Mobility products and Direct tv Billing and customer support. EDUCATION June 2003 Intercity College of Science and Technology, Davao City Taking BS in Computer Science (Undergraduate) PERSONAL INFORMATION Nationality: Filipino Resident of: Davao City Birth date: May 21, 1986 Gender: Male Marital Status: Single Other Skills Years Proficiency Internet Marketing/ Graphics/ Logo Designing/ Data Entry/ Social Media Marketing SEO/ Back linking 4 Intermediate REFERENCES Reference Relation Phone E-Mail John Gison Link Vista Digital Inc. Caryl Ginno Arellano Link Vista Digital Inc. BDM Information Tech. - - -