Ian Tyrrell

MyResume_Ceev 1 /10/2020 Ian Tyrrell Freelance Remote Customer Service Specialist - Looking for new opportunities . linkedin.com / in / ian - tyrrell Education Experience Bachelor of Science ( BSc ) Computer Science University of Aberdeen 1983 - 1986 Freelance Customer Service Specialist and Writer TEFL Certificate Teaching English as a Second or Foreign Language / ESL Language Instructor The School of Modern Languages 2007 - 2007 Projects Business Skills Development Mar 2014 - Present Creating a number of Business Skills Development courses in English for helping companies move into the European and Global Business Enviroment . English Training Course Development Mar 2014 - Present Developing a range of English Training Courses for both General and Business English. Covering all aspects of English Language Development for students of all levels. Volunteering Charity Shops Many Freelance Feb 2011 - Present Europe Working as a freelance remote customer service specialist . Providing remote support for a number of different companies using online support products. Talking to both customers and suppliers to help them solve their problems with computer and cloud based systems. The roles have included using Zendesk , Slack , Skype and a number of other remote support technologies. Logging the problems using the companies in house problem tracking system. Taking to other support staff in order to escalate problems and tracking the solutions. Documenting solutions and writing blog posts / documents to allow others to find the information . Writing procedures for companies to help improve the customer service process. ... see more Freelance English Trainer Self - Employed Feb 2007 - Present Europe / Asia I have been working as a Freelance English Language Trainer for many different companies and countries. Currently I working Remotely , training Language Learners across the globe . I have worked in Eastern Europe , Russia , China and Vietnam. I am currently based in Lithuania. Main roles - Helping learners to increase their English Language skills using both Business English and General English . Developing Business skills for learners based on using English. Helping develop and enhance skills in Conversation ( Business and General ) , improving pronunciation , helping with writing business document , reading business and general English documents. I have also helped develop curriculum ' s for schools , both for online and face to face teaching. Developed course work for classes. Dealt with difficult customers / learners to solve their problems. Companies Worked For : GoFluent Online Business English Berlitz Online English AMES English Language School , Lithuania Happy Monkey English School , Beijing , China Camford International School , Yangjiang , China Moldova Business English School , Moldova , International English School , Prague . A number of others schools on short term contracts , based in Poland , Czech Republic , Ukraine , Romania and Hungary . ... see more CS Partner Executive Booking . com Oct 2018 - Feb 2019 Vilnius , Lithuania Dealing with Partners ( Hotels ) , managing their expectations , solving problems and providing solutions for them. Senior Lecturer and English Teacher Technical University of Moldova Aug 2011 - Sep 2015 Teaching English courses - including General English , Business English , TOEFL and IELTS. Lecturing in English for the Computer Sciences Department at UTM , also giving https://ceev.io/create/linkedin 1 /3 MyResume_Ceev 1 /10/2020 help to the English Language department when required . Developing the courses for the following subjects - History of Computers , Economics ( Basic ) , Project Management , Technical Writing , English ( Years l and 2 ) and Business Writing. Preparing course work and course structures ... see more Managing Director and Consultant Land and Sea Consultants Ltd Southam , Warwickshire Returning to the company after a taking a short break to persue other goals. 1993 - 2007 Managing outsourced IT and business projects and hardware support . Looking at all aspects of the business , writing new Business procedures , talking to users , development staff and management . Full SDLC Business Analysis. Produced requirement analysis documentation , system specifications , test specification , managed testing and part of a team implementing new systems Carried out risk assessment and developed robust business procedures and reporting structures. Projects Worked on : VW Finance - System testing for new finance management system , developed test strategies , investigated automated testing software , worked with finance department to ensure all needs were met Jaguar Racing - Developed all new IT procedures to bring IT department in line with the Ford Motor Companies policies and procedures. Worked with R & D department to ensure all procedures were understood and implemented correctly. Project Manager on the new in house intranet for reporting results and tests.. AGCO ( Massey Ferguson ) - Project managed redevelopment of the Warranty Management System to ensure year 2000 compliant . This included managing the year 2000 testing processes and writing new system specifications. Developed support documentation for hand over to the internal support team . This was a large system written in a number of different languages AT &T Istel - Provided software implementation support at the Rover Longbridge plant for all computer systems. Worked with team to ensure procedures were in place to install and test new software before go - live Yorkshire Electricity - Investigated systems used for tracking cash and money received directly by the company and not via normal banking method ( Direct Debit ). Also tracked how money was spent in the company with regard to purchases of Electricity and Gas Futures ... see more Senior Analyst Dial Contracts Ltd 1988 - 1993 Putney , London Working on a number of European PC based projects. Developing Software for the projects , installing the software and training the users. Languages English Native or bilingual Skills Training , Management , Business Analysis , Project Management , Management Consulting , Consulting , Analysis , Business Development , Web Services , Strategy , Quality Management , Software Project Management , Strategic Planning , Business Process , Research , Project Planning , Marketing Strategy , Writing , Business Planning , Public Relations , Microsoft Office , Linux , Windows , Leadership , Team Management , Negotiation , Soft Skills Training , University Teaching , Business Coaching , Executive Coaching , Teaching , Public Speaking , Language Teaching , Team Leadership , Customer https://ceev.io/create/linkedin 2/3 1 /10/2020 MyResume_Ceev Service , Teamwork , Communication , Coaching , Business English , English , Microsoft Operating Systems , Presentation Coaching , English Grammar , English Language Education , TOEFL and IELTS Preperation , Application Training https://ceev.io/create/linkedin 3/3