Ian-Ru Chan

Ian-Ru Chan Block 18, Lot 17, Issabella Homes, Brgy. San Isidro, Lagao Gen. Santos City, South Cotabato, 9500 - PROFILE I am highly motivated, enthusiastic and well-versed in Customer Service, snippet writing, data entry, film editing, directing and production design. For over 5 years of working in the BPO industry, I’ve exposed myself to the dynamics of customer care, retention, technical and billing support. My experience honed me to use initiative and resourcefulness to be an effective member of a team under less supervision, hitting objectives and deadlines. WORK EXPERIENCE Thumbtack (home-based) Snippet Writer (Dec. 2014 ~ current) Responsible for writing good quality information about businesses, essential for their advertising strategies and landing pages from various search engines. Email Support Specialist (Feb 2014 ~ Dec 2014) Confer with customers by email to provide information about services, solve technical problems, cancel accounts, obtain details of complaints, and more. Aegis People Support (Cebu City) Live Chat/Email Support Representative (Aug 2011 ~ Aug 2013) (iContact) Assist business owners in creating online marketing materials (through phone, email and chat), such as paid ad placement, email promotions, newsletters, or viral marketing campaigns for various email marketing platforms. WiPro Philippines (Cebu City) Technical & Billing Specialist (Jun 2009 ~ Jul 2010) (ATKO iTek and British Telecommunications) Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Convergys (Cebu City) Customer Service Specialist (Feb 2007 ~ Feb 2009) (Sprint) Keep records of customer interactions, recording details of inquiries, complains, comments, as well as actions taken. Youngnam Sahmyook Academy (Gyeongsan City, S. Korea) ESL Teacher (Dec 2004 ~ Jan 2007) Improve students’ skills and knowledge in English and academic education. Taught Korean professionals, parents, and preschool, high school and college students. EDUCATION STI College (Gen. Santos City) Associate in Computer Technology ADDITIONAL SKILLS Video/Photo Editing, Email Marketing and Data Entry