Ian Osundwa

Ian Osundwa Seattle, WA Professional Summary PMP-certified IT leader with 10+ years of experience planning, governing, and executing enterprise-wide technology programs across cloud infrastructure, systems operations, cybersecurity controls, and service delivery. Proven ability to develop multi-year IT roadmaps, manage voice/data systems, enforce IT governance, oversee budgets and procurement and lead cross-functional technical teams. Trusted advisor to executive leadership on IT strategy, risk and operational continuity. Deep experience aligning technology initiatives with organizational goals, compliance requirements and fiscal constraints Core Competencies Stakeholder & Executive Advisory | Process Automation & Continuous Improvement | Budgeting, Forecasting & Capital Planning | Disaster Recovery & Business Continuity Planning | Cybersecurity Governance & Data Protection | Enterprise IT Operations & Service Delivery | Process Improvement | Data Analytics & Reporting (Power BI, SQL, Tableau, MS Project) | IT Strategic Planning & Road mapping | Cross-Functional Collaboration | PublicSector IT Best Practices Professional Experience Northrift Solutions– IT Operations Manager Torrance, CA | Jan 2025 – Present • Leading enterprise IT initiatives supporting software platforms, infrastructure operations, and cross-departmental technology needs. • Partnering with business units to assess system performance, identify gaps and recommend technology improvements aligned with operational objectives. • Overseeing issue triage and escalation management with offshore technical teams, ensuring timely resolution of complex system and service disruptions. • Developing and enforce project governance artifacts including risk registers, change management plans, SOWs and implementation timelines. • Monitoring delivery performance and recommend corrective actions to maintain service reliability, cost control and schedule adherence. Microsoft (Contract) – Senior Manager, Program & Project Management – Global Clouds Redmond, WA | December 2021 – Dec 2024 • Served as a strategic advisor to senior leadership, providing executivelevel reporting on enterprise IT programs, risks and operational readiness. • Directed large-scale IT programs supporting global cloud infrastructure, user access systems and enterprise platforms. • Led cross-functional technical teams responsible for system availability, incident response and continuous service improvement. • Reduced escalation resolution time by 50% through improved IT service workflows, Agile execution and operational coordination. • Established performance metrics, KPIs, and dashboards (MS Project, Power BI) to monitor service delivery, capacity and operational efficiency. • Partnered with engineering and security teams to support system controls, compliance and data protection standards. • Authored and maintained comprehensive technical and operational documentation including Business Requirement Documents, functional specifications, release plans and operational runbooks. Atos International – Technology Consultant Munich, Germany | Oct 2017 – Oct 2019 • Led enterprise IT and cloud modernization initiatives for public and private sector clients across Europe, Middle East and Africa • Assessed legacy systems, networks and infrastructure; delivered strategic recommendations for modernization and operational efficiency. • Advised executive stakeholders on IT risk, cybersecurity posture, system resilience and technology investment decisions. • Coordinated multi-vendor environments, ensuring compliance with licensing, contracts and service-level agreements. Triumph Insights – Associate Consultant Nairobi, Kenya | Jun 2016 – Jul 2017 • Supported PMO and IT operations by developing standardized reporting tools, workflows and governance templates. • Assisted leadership with risk analysis, issue resolution and operational planning across technology initiatives. • Improved internal communication and accountability through structured documentation and performance tracking. Safaricom Limited – Graduate Trainee Nairobi, Kenya | Dec 2014 – May 2016 • Supported enterprise IT operations within a large telecommunications environment. • Produced technical documentation, operational reports and training materials supporting system reliability and continuous improvement. • Coordinated with technical teams to track requirements changes and operational impacts. Education M.S. in Information Systems – La Roche University, Pittsburgh, PA |- M.S. in Cloud Computing and Services – Université de Rennes 1, Rennes, France |- B.S. in Informatics – Moi University, Eldoret, Kenya |- Certifications Project Management Professional (PMP) Certified Scrum Master (in progress) Technical Skills Tools: Azure DevOps, Kusto, Jira, MS Project, Smartsheet, Tableau, Power BI, Confluence, Slack, MS Visio Methods: Agile (Scrum, SAFe), SDLC, Waterfall, Lean Tech: Azure, AWS, GenAI, Data Analytics, Cloud Platforms