Ian Ngacha

I am a highly skilled and driven Technical Support Engineer with more than six years of experience in the area. I have a great ability to give end-users and organizations quality support by addressing complicated technical issues and making sure all processes run smoothly. I started this path at Jomo Kenyatta University of Agriculture and Technology and learned the basics of technical problem solving which was deepened while working for CloudFactory Kenya Limited. Over the years, I have dedicated myself to learning troubleshooting skills, system administration, and user support which put me in a good place to effectively address many technical issues from various perspectives.

Albeit the distance common to all customer technical support, the majority of them do not as much comprehend the relationship between a customer and a technical support representative. To put it simply, I think that besides some technical information the user needs, it is also important to convey the information to any user. Communication is as critical as the technical aspect of the job. I do not know how to blow my own trumpet but with every technological aspect in place, I simplify things without creating any further problems for users.