Ian Melvin Fernandez
Blk. 21 LRT Ext. Brgy. G. de Jesus, G.M.A., Cavite
Contact #:-
E-mail Address:-WORKING EXPERIENCE:
OFFICE SECRETARY
May 22, 2019 to present
Philippine Columbian Association, Plaza Dilao, Paco Manila
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Greet visitors and direct them to the appropriate departments or individuals
Answer telephones and respond to inquiries via telephone or email, taking
messages and handling correspondence
Organizing and servicing meeting (Producing Agendas, Preparing PPT, book
meeting rooms, set up conference calls and take messages and minutes
during meetings)
Maintaining diaries and arranging appointments
Typing, preparing and collating reports
Perform administrative tasks, including filing and photocopying
Write emails, memos and letters
Prioritizing workloads
Liaising with relevant organizations and clients
Coordinating mail-shots and similar publicity tasks (including the updating of
bulletin boards)
Implement and/or develop office procedures and record systems
Transcribe Audio and Zoom video meetings to word documents.
FACULTY EVALUATOR / HR STAFF
September 22, 2016 – November 25, 2017
PNTC Colleges, Dasmarinas, Cavite
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Facilitate evaluation of faculty on every classroom
Provide statistical report of employees/instructor’s performances
Provide reports on School facilities and other departments based on
student’s evaluation report
FLEX AGENT (Retention and Customer service agent)
February 09 – June 11, 2016
Hinduja Global Solutions (Health Care Account)
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Analyzing customer behavior.
Gathering information about customer complaints.
Developing aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Retains customers from canceling their subscriptions.
Provide solutions and answers on customers inquiries and problems on
the product.
EDUCATIONAL BACKGROUND:
Tertiary: B.S. Office Administration
EARIST CAVITE CAMPUS
GMA, Cavite
Associate Graduate-
SEMIMARS ATTENDED:
• “Breakthrough To Excellence”
Advance Office Administration and Effective Management Skills
EARIST Cavite Campus / October 13, 2018
• Continuing Professional Development Law & BOC Computerization Program
PNTC Dasmarinas/PSCAS/ February 10, 2017
• “Customs Warehousing Laws and Operations”
PNTC Dasmarinas/PSCAS/ January 27, 2017
• “Finishing Course for Call Center Agents”
Perpetual Help System GMA Campus / 100hrs / Dec. 12, 2011-Feb 07, 2012
PERSONAL INFORMATION:
Birthday:
Religion:
Citizenship:
Height:
September 16, 1987
Catholic
Filipino
5’6”ft.
Weight:
Passport:
SSS:
Tin:
60 kgs.
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CHARACTER REFFERENCES:
Mr. Darvin Sagat
Billing Officer
Phil. Columbian Association-
Mr. Jabin Ferrera
I.T and Data Officer
Phil. Columbian Association-
Mr. Roman Malaqui
A&R Personnel
Phil. Columbian Association-
In good faith, I do hereby certify that the above information is true and
correct to the best of my knowledge and belief.
IAN MELVIN FERNANDEZ
Applicant’s Signature
