Contact
1 Lower Church street, Wynberg,
Cape Town, western cape, South
Africa- (Mobile)-
www.linkedin.com/in/ianmacdonald-7419b326 (LinkedIn)
ianmacdonaldus.wixsite.com/
ianmacdonald (Personal)
Top Skills
Management
SQL
Microsoft Office
Languages
Africaans (Native or Bilingual)
English (Native or Bilingual)
Honors-Awards
Nedbank top Achiever
Ian MacDonald
Intern at The Refinery
Cape Town Area, South Africa
Summary
Hard-working professional with strong people skills. I pride
myself on being honest, organized and reliable. I am an excellent
communicator, adept at building positive business relationships. I am
a Team player I am energetic, innovative and cooperative. I am able
to work under pressure and I am organized, able to plan, prioritize &
co-ordinate and what i don't know, i find a way to get the information
to do it.
Experience
The Refinery
Render wranger & lighting artist
October 2019 - March 2020 (6 months)
Cape Town Area, South Africa
Lighting, compositing and render wrangler Intern, as well as general 3D work
when needed.
Palo
Freelance Graphic Designer
September 2019 - October 2019 (2 months)
Durban Area, South Africa
Graphic designer for a webpage company
Freelance, self-employed
Freelancer 2D|3D Generalist
January 2019 - October 2019 (10 months)
Cape Town Area, South Africa
Priest
3D Generalist
February 2019 - April 2019 (3 months)
woodstock, cape town
Freelance work
Created 3D assets for a woolworths advert
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Rotoscope work in After effects
The Anmation School
Student
February 2016 - December 2018 (2 years 11 months)
Cape Town Area, South Africa
Studied 2D|3D animation for TV and Film
keyframe Animation Studio
Experential learnership
April 2018 - April 2018 (1 month)
Cape Town Area, South Africa
2 Weeks experiential learning as a generalist
Nedbank
14 years
MIS Analyst
April 2009 - December 2014 (5 years 9 months)
Mount edgecombe,durban
Duties :
Manage and enhance monthly stakeholder reports for all financial products.
Responsible for data analysis of inbound and outbound call volumes,then
make recommendations to management on new enhancements or problem
areas within the business.
Manage CMS Avaya and Verint witness systems, updating new changes.
Do database administration on SQL 2008 as well as Access 2010.
Do monthly data extraction on Microsoft CRM and MySQL management
systems.
Maintenance of Microsoft share point system file management, implementing
changes or additions to data.
Resource Planner
June 2013 - November 2013 (6 months)
Durban
Planning and implementation of shifts on Verint system.
Updating of monthly MIS reports.
Update of agents details on CMS telephony system.
Quality Coach
October 2007 - April 2009 (1 year 7 months)
Durban Area, South Africa
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Call quality monitoring for Inbound and outbound call for Service and Sales
departments.
Monthly feedback to managers on quality.
Coaching Team leaders on call monitoring and evaluation.
Compile monthly reports for Management on call quality.
Team leader
April 2006 - September 2007 (1 year 6 months)
Mount edgecombe, durban, kwazulu-natal
I was responsible for a team of 12 consultants in the transactional banking
accounts department.
Products supported was current accounts/savings accounts and investment
accounts.
Call quality monitoring and evaluation feedback.
Monthly performance evaluations and one on one feedback.
Yearly performance evaluations and feedback.
Inbound software support consultant
January 2001 - March 2006 (5 years 3 months)
Telephonic support for Corporate electronic banking and internet banking
webpage.
AIM Computers CC
PC Technician
November 1999 - March 2000 (5 months)
Florida, Johannesburg
Duties:
Installation of computer equipment.
Installation and configuration of Linus systems.
Servicing of all computer equipment.
Installation of PICK software to terminals.
Making CAT5/RJ45 cables as well as 9 pin port comms cables
Corsec Security
Wireman
February 1999 - October 1999 (9 months)
Florida, Johannesburg
Duties:
Running of cables for all equipment.
Assist with installation of access control and camera equipment.
Assist in servicing security and access control equipment.
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Education
The Animation School
Diploma, Animation, Interactive Technology, Video Graphics and Special
Effects · (2016 - 2019)
Udemy
Microsoft SSIS/SSRS · (2019 - 2019)
CTU
A+ Certification, PC Hardware · (2000 - 2000)
Florida park high
Senior diploma, Academic · (1989 - 1993)
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