Ian Kithinji Mwiti

IAN KITHINJI MWITI IT Support Specialist | ICT Administrator | Cybersecurity Enthusiast Meru, Kenya ▪-▪ - ▪ www.linkedin.com/in/ian-mwiti-b4 Professional Summary IT Support Specialist and ICT Administrator with 4+ years' experience managing IT infrastructure, user support, and cybersecurity solutions in healthcare and NGO settings. Proven record of improving uptime, cutting resolution times, and delivering scalable tech solutions. Actively pursuing cloud technologies and ITIL-based service management roles. Core Skills IT Support & Networking: LAN/WAN Administration, VPN Setup, CCTV Systems, Troubleshooting Cybersecurity & Data Protection: Endpoint Security, Firewall Configuration, Ethical Hacking Lab Experience, Security Protocols Systems & Tools: Windows, Linux, MS Office, MySQL, MS Access, VirtualBox, Kali Linux IT Operations & Project Support: Hardware Upgrades, Vendor Management, User Training, System Maintenance Technical Proficiency Operating Systems: Windows Server, Ubuntu Linux Networking: TCP/IP, DNS, DHCP, Router & Switch Configurations Security Tools: Kali Linux, Firewalls, Antivirus Suites Remote Tools: TeamViewer, Remote Desktop Databases: MySQL, MS Access Utilities: MS Office Suite, Wireshark, VirtualBox Professional Experience ICT Administrator – Meru Level Five Hospital | Meru, Kenya (May 2015 – August 2019) - Oversaw daily IT infrastructure operations for 500+ users across departments. - Developed and implemented a network monitoring system, reducing downtime by 30%. - Spearheaded a hardware upgrade project, improving system performance by 20% and saving $50,000. - Trained 100+ staff members on cybersecurity best practices, reducing malware incidents by 40%. - Collaborated with developers to streamline application deployment, cutting rollout time by 50%. - Ensured compliance with SLAs and resolved escalated support issues. - Implemented backup/recovery strategies to prevent data loss and ensure business continuity. - Managed inventory and procured IT resources to maintain operational efficiency. Office Administrator – Food for the Hungry Kenya | Meru, Kenya (January 2015 – March 2015) - Organized office operations, improving overall workflow and administrative efficiency. - Coordinated logistics for outreach events with 500+ participants, boosting community engagement. - Designed and implemented a document filing system, reducing search time by 30%. - Supported budget tracking and invoice processing to maintain financial accountability. Education Diploma in Business Information Technology – Mount Kenya University, Thika, Kenya (Jan 2013 – Dec 2015) - Completed internship at Meru Level Five Hospital focused on network security and IT troubleshooting. - Led a workshop on hardware maintenance and networking during final year. KCSE – Kanyakine High School – Meru, Kenya (2009 – 2012) Projects & Personal Experience Cybersecurity Lab (Self-Initiated) - Built and maintained a virtual test environment using Kali Linux and VirtualBox. - Conducted penetration testing, network sniffing with Wireshark, and system hardening. - Gained hands-on skills in ethical hacking and vulnerability scanning. Freelance IT Support - Provided technical support to small businesses including virus removal, network setup, and hardware optimization. - Improved system performance and implemented cost-effective IT solutions. Professional Strengths Leadership & Team Collaboration ▪ Problem-Solving ▪ Communication ▪ Adaptability ▪ Time Management ▪ Self-Motivation References Frankline Muguna – Meru Level Five Hospital Phone:- Dorothy Gakii – Food for the Hungry Kenya Phone:-