IAN JOSHUA DE VERA
VIRTUAL ASSISTANT | SALES | DATA ENTRY
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally.
Versatile skill set with
experience in customer
service, sales, and written and
oral communication.
Innovative problem solver;
developed and implemented
new service strategies to
increase customer
satisfaction.
CONTACT
Barangay 3,
San Francisco,
Agusan del Sur, 8501--
/iandevera1925
EDUCATION
Central Bicol State University of
Agriculture
SKILLS
Detail-oriented worker with administrative
experience
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
Exceptional communication and networking skills
WORK
EXPERIENCE
Concentrix. Sales & Customer Service Representative
MAR 2017 - MAR 2020
Process orders, prepare correspondences and fulfill
customer needs to ensure customer satisfaction.
Help customers complete purchases, upgrades, and
returns, and frequently provide advice and technical
assistance as well.
Author Solutions PH. Sales Specialist
AUG 2015 - JAN 2017
Prepared presentations for prospective clients
Implement sales strategies to exceed monthly sales
target
Demonstrate and sell publishing services to potential
clients, and negotiate sales terms
SYKES Philippines. Customer & Retention Specialist
OCT 2012 - JUL 2015
Manage and handle customer's account thru CRM
Monitored ongoing marketing campaigns
Determine pricing schedules for quotes, promotions,
and negotiations.
