Ian Jay Alieger Cordero

About Me I’m an operations specialist with more than a decade of experience helping teams move from chaos to clarity. With a background in Computer Science and Lean Six Sigma, I focus on building better workflows, managing digital knowledge bases, and leading remote sessions that actually get results. My goal is always the same: making sure the business runs smoothly so the team can focus on what matters. Ian Jay Cordero Operations Support Specialist Certificates Lean Six Sigma White Belt Lean Six Sigma Yellow Belt Project Management Foundations Instructional Design Organizational Learning and Development Skills Training and Facilitation Project Management Customer Service Critical Thinking Leadership Email and Calendar management Education Bachelor of Science in Computer Science University of the East - High School - Victoria School Foundation Work Experience IT Knowledge Manager Probe CX 2023 - Present IT/PMO Lead Create Process and Technical Documents Curate Knowledge Base Repository Create and design Training materials Design Employee Development Frameworks for different IT Teams Facilitate upskilling and new hire trainings Client Services Trainer CGI Philippines 2022 - 2023 Facilitate new hire trainings Facilitate Leadership Trainings Curate Knowledge Base Repository Create and design Training materials Design Employee Development Frameworks for different IT Teams Facilitate upskilling and new hire trainings Learning Specialist Alorica Philippines - Facilitate Onshore and Offshore training classes Facilitate leadership trainings Facilitate Train the Trainer sessions Observe and coach trainer facilitation Create process documents Create learning materials POC for tools access and training logistics Customer Service Representative Alorica Philippines - Provides customer and technical support to customers. Acts as Team POC in the absence of the Team Manager.