IAN JAMES P.
FINCH
SUMARY
Proactive and dedicated agent experience in services specializing
in customer services, interested in social media communication,
design and photograph. Experience in call center services
(bilingual) and innovative artistic video editor for business and
entertainment with advanced knowledge of sound edits and
narration. Enjoys a challenging environment, working to achieve
company targets in a teamwork.
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PORTFOLIO:HTTPS:
//IANFINCHJIMENEZ.WIXSITE.COM/IANFINCHHTTPS://IANFINCHJIME
NEZ.WIXSITE.COM/IANFINCH
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SHOWREEL: HTTPS://YOUTU.BE/LPCYGX1R5PO
EDUCATION
EXPERIENCE
- | MANCHESTER
METROPOLITAN UNIVERSITY
Communication & Social Media
Manchester UK
- | COLEGIO GUADALAJARA
High School
Guadalajara México
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Position: Developer Creative & Social Media Manager
19/2020 - 08/2021
Company:
FOOD SAFETY INTERNATIONAL NETWORK
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Video developer aligned to business goals.: FOOD SAFETY
CULTURE, PROCESS IN FOOD, INNOVATION IN CRISIS and
others.
Management social media (FB-Instagram and Twitter) for the
FSIN´s customers in USA & Latin America
Achievements resulting
** A
rise in 50% the number of customers
** A
rise in 60% the number of followers in social nets. (overcome
10,000 members).
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SKILLS
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Effective communication
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Goal setting
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Working in teams
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Bilingual
(english-spanish–english)
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Work: https://youtu.be/HYZ0AKd2Za0
TECHNICAL PROFICIENCIES
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HD photography
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Adobe Illustrator
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Adobe Photoshop
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Adobe InDesign (Spanish and Englis
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Adobe Premiere CC expertise
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Social Media Management
(FB/Instagram/Twitter/LinkedIn)
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Position: Freelance Camera Operator and Video editor
04/ 2022- COMPANY: FOOTY ADDICTS, LOAD HYPE, EPIC OATS
Operating and recording content for promotion,
advertisement, Clients use, social media
Achieving a professional post production work using
different techniques like color correction, color grading, Sfx,
Vfx.
Achievements resulting
**Maximized customer experience by delivering a
professional video work .
work:
https://youtu.be/92ZuIWDUuy4
https://www.youtube.com/watch?v=fw9-k3LFDlg
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Position: Customer Service Agent 01/2020 - 05/2021
COMPANY: BELIVEO
Developed empathetic customer´s relationship and earned
a reputation for consistently exceeding sales goals with
bilingual techniques (english -spanish- english).
Achievements resulting
**Maximized customer satisfaction by greeting over 50
customers daily and resolving service issues promptly.
**Achieved company recognition for scoring the highest
customer satisfaction rate in team of COMCAST Mexico.
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Position: Customer Service Agent
Company: TELEPERFORMANCE
02/2018 - 11/2018
● Provided positive customer experiences and enhanced
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brand reputation through attentive, helpful service.
Responding to customer enquiries and processing order
requests with bilingual techniques (english -spanishenglish).
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