Ian James Ormo

IAN JAMES ORMO CUSTOMER SERVICE MANAGER/ PHOTOGRAPHER -- ABOUT ME I am an experienced customer service manger and had handled operations and client services for 10 years for multiple fortune 500 companies. I live and breathe customer service, that already had turned relationship building into my lifestyle. Recently I shifted to being a remote virtual and executive assistant for a real estate company, taking care of setting appointments, lead generation and marketing. I am also a professional photographer and a creative writer by passion. PROFESSIONAL SKILLS WORK EXPERIENCE Customer Service Lead Generation Virtual Assistance Social media management Research CRM Management Creative writing Photography and Image editing REMOTE PRODUCT SUPPORT MICROSOFT ONEDRIVE - AUGUST 2017 Provides resolution and customer satisfaction through resolving customer's issues in their cloud storage. PERSONAL SKILLS CUSTOMER SERVICE MANAGER (OPERATIONS AND CLIENT RELATIONS) Teletech Holdings Inc./Transcom Philippines Inc/ Qualfon Contact Services March 2007 - March 2017 Handles a team of 250 - 1200 customer service representatives for multiple client with multiple goals; devise action plans and strategies to reach revenue and contracted performance goals Draft contracts and create leads for nw call center clients and works as onsite client for cross audit function. Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated SOCIAL MEDIA /ian.ormo @iamianormo @in/ianjamesormo/ VIRTUAL ASSISTANT SCL HOMES | March 2017 - July 2017 Manage social media accounts, website and mail Create social media graphics for daily postings Create leads from FSBO networks (Zillow, Trulia) Appointment setter EDUCATION BACHELOR OF SCIENCE, ELECTRONICS COMMUNICATIONS ENGINEERING University of St. Lasalle | 2005 - 2009 AWARDS & CERTIFICATIONS SIX SIGMA GREEN BELT AND SIX THINKING HATS CERTIFIED CALL CENTER MANAGEMENT CERTIFIED UPWORK TOP RATED FREELANCER CUSTOMER SERVICE AWARD FOR ASIA SPRINT TELECOMS - 2008