Ian Francis Ibarra

Ian Francis P. Ibarra Profile & Objective Passionate and dedicated employee with every field that I am into. Accepts challenges and collaborates with the team on Customer Support Representative / how to cope with changes in our line of work. Contributes to Team Leader strategic planning to execute weekly & monthly goals. Looking forward to being employed where I can have a stable job and opportunity for career growth Experience HoneyComm, Hunee LLC January 22, 2023 – January, 11, 2024 Onboarding Specialist / Member Success • Customer Onboarding and Compliance • Chat, Email & Phone Support for client’s inquiries and concerns • Admin Tasks • New Employee Onboarding TDCX Philippines Inc. July 18 2022 - January 6 2023 Client Service Associate • Chat, Email and Outbound support for client’s inquiries and concerns about social media Marketing and Advertisments TaskUs, Meycauayan, Philippines May 2021 - May 2022 Subject Matter Expert / Team Leader • Real Time Support/Coaching Sessions for teams assigned • Admin Tasks • Weekly Business Reviews / Monthly Performance Reviews o Narrowing areas for improvements and opportunities for each teammate • Strategic Planning for the incoming fiscal month o Execution of proposed action plans raised and discussed from WBR/MPR TaskUs, Meycauayan, Philippines October 2019 - May 2021 Customer Support Representative • Chat, Email, and Inbound support for food & delivery service account VXI Global Holdings, Philippines September 2018 - October 2019 Account Associate • Technical support representative for TV, Mobile, Internet & Home Security Interpack Packaging Products Corporation February 2017 - August 2018 Assistant Safety Officer • Admin tasks • Ensuring employee’s well-being with compliance to Occupational Health & Safety Standards Medicare Supplement Solutions, Home Based January 2017 - February 2017 Sales Representative • Receive inbound calls offering upgrade to existing Medicare plans All Star Senior Benefits, Home Based July 2016 - December 2016 Project Manager • Video editing / Marketing & Advertising Education Skills Interests Contact Tertiary- Our Lady of Fatima University • Problem Solving • Team Management & • • 301 Universal Compound Industrial Rd Karuhatan, Valenzuela City 1441 -- Bachelor of Science in Information Technology Secondary- St. Louis College, Valenzuela Primary- Malinta Elementary School Organization • Communication • Data Analysis • • Outdoor Activities Extra-Curricular Activities Watching Series, Anime Reading Manga