Ian Emmanuel G. Chu

Ian Emmanuel Chu B2 L52 Camella La Pradera, Brgy Tambulilid, 6541 Ormoc City, Philippines- Filipino Married - Male https://www.linkedin.com/in/ian-emmanuel-chu-ba4ab093/ Profile I am a hard-working, motivated, and enthusiastic Virtual Assistant / Freelancer with combined 12 years of work experience in different fields like customer service, technical support, account management, sales, and research. Problem solver and a fast learner, I find solutions to any client's needs. I love technology and love to learn new skills from web development to anything in between and beyond. Professional Experience 10/2015 – present Freelancer / Virtual Assistant Job Responsibilities: Browse or source US-based online stores for products that can be sold on Amazon. Compare online store item prices vs Amazon prices Make sure the items listed are the same on Amazon. List qualified items on MS Excel then email them to the client. Submit daily reports regarding the task. Check item profitability through vlookup search 08/2014 – 09/2015 Tacloban City, Philippines Partner Relations Representative GoAbroad Philippines Inc. Job Responsibilities: manage client accounts and maintain their subscription update annual reports and statistics research web/internet for potential clients email and invite to list sales make follow-up emails/calls and collection 02/2014 – 05/2014 Quezon City, Philippines Account Executive Grepcor Diamonde Inc. Job Responsibilities: visit accounts (hospitals) daily and maintain sufficient supplies. look for possible opportunities or how to start a partnership with a client. conduct product presentations to prospect accounts. convince buying influences to secure sales and maintain partner relationships with clients. attend government pre-bidding and biddings. submit weekly reports. 08/2012 – 02/2014 Cebu City, Philippines Player Support (Riot Games) Aegis People Support Job Responsibilities: provides support to players who need assistance with the game. assist players in recovering compromised accounts. answer queries related to events and upcoming content. test or check bugs and issues then forward them to the development team. communicate to players and provide the best player support experience. 02/2010 – 07/2012 Tacloban City, Philippines Technical Support Representative (XM Radio, Dentrix Dental Software) APAC Customer Services Inc. Job Responsibilities: provides technical assistance with the software. resolves issues and prevents the issue from reoccurring. educate end-user on how to operate the program for productive practice operation. schedule appointments to perform month-end and year-end system updates. remotely access computers to fix extreme issues and document them for escalation. 02/2009 – 07/2009 Cebu City, Philippines Technical Support Representative (HP Printers) Teletech Job Responsibilities: assist end-user on how to install and use printer software. diagnose printers and identify any issues on both software and hardware problem. generate revenue by offering ink, papers, or new printers that are essential to the end-user. offer warranty extension schedule callbacks for unresolved issues. Skills Google Apps Gmail, Docs, Sheets, etc Mircosoft Apps Teams, Word, Excel, Windows 10 Design Canva Basic Video Editing Filmora 9, DaVinci Resolve Amazon Tools InventoryLab, Keepa, vlookup, Azinsight, RevSeller Helium 10 Education 03/2008 Ormoc City, Philippines Bachelor of Science in Nursing Western Leyte College of Ormoc City Inc.