Ian Emmanuel Chu
Freelancer
B2 L52 Camella La Pradera, Brgy Tambulilid, 6541 Ormoc City, Philippines
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Filipino
Married
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Male
https://www.linkedin.com/in/ian-emmanuel-chu-ba4ab093/
Profile
Experienced professional with 7+ years in the BPO industry and 7+ years of successful freelance career.
Versatile jack of all trades with adaptability and diverse expertise. Exceeded targets, and received
recognition for exceptional service. Thrive in fast-paced, client-focused environments. Strong work ethic,
professionalism, and commitment to continuous improvement. Seeking new opportunities to contribute.
Let's connect and drive mutual success.
Professional Experience
Freelancer / Virtual Assistant
10.2015 – present
As a versatile freelancer, I offer a range of specialized skills and services to support various industries.
With expertise in the following areas, I provide high-quality and efficient solutions:
Real Estate Agent Virtual Assistant: Offering comprehensive support to real estate agents, handling
administrative tasks, organizing listings, coordinating appointments, and providing excellent customer
service.
Amazon Arbitrage Researcher: Conducting thorough research to identify profitable product opportunities
through Amazon arbitrage, ensuring informed buying decisions for maximum profitability.
Amazon Wholesale Researcher: Utilizing advanced research techniques to identify lucrative wholesale
product opportunities on Amazon, enabling clients to source products at competitive prices for successful
selling.
Amazon Seller Central Supply Replenisher: Managing inventory and supply chain operations on Amazon
Seller Central, ensuring timely restocking and optimizing product availability for improved sales
performance.
Audio Annotator: Adding detailed annotations and markers to audio files, improving organization and ease
of navigation for clients in various industries, including podcasts, audiobooks, and language learning
programs.
Canva Editor: Utilizing Canva, a popular graphic design platform, to create visually stunning and engaging
designs for social media posts, presentations, marketing materials, and more.
Video Editor (Filmora, DaVinci Resolve): Leveraging professional video editing software like Filmora and
DaVinci Resolve, I provide comprehensive video editing services, including cutting, trimming, transitions,
effects, and audio enhancements.
Game Tester: Offering game testing services, providing valuable feedback on gameplay mechanics, user
experience, and bug reporting to improve overall game quality and user satisfaction.
Tubebuddy SEO Score Expert: Utilizing Tubebuddy, a YouTube optimization tool, to analyze and improve
video SEO scores, enhancing visibility, engagement, and search rankings for YouTube content creators.
Partner Relations Representative,
08.2014 – 09.2015
GoAbroad Philippines Inc.
Tacloban City, Philippines
Establishing and nurturing partnerships with organizations in the travel and education sectors, including
study abroad programs, volunteer organizations, language schools, and internship providers.
Serving as the main point of contact for partner organizations, addressing inquiries, providing support,
and maintaining regular communication to ensure strong and collaborative relationships.
Conducting regular check-ins with partners to assess their needs, gather feedback, and identify
opportunities for collaboration and growth.
Collaborating with the internal teams at GoAbroad.com, including sales, marketing, and product
development, to align partner initiatives and support the achievement of mutual goals.
Providing training and support to partners on how to effectively utilize the GoAbroad.com platform,
ensuring they have the knowledge and resources to showcase their programs and opportunities.
Collaborating with the marketing team to promote partner organizations and their offerings through
various channels, including the GoAbroad.com website, social media, and email campaigns.
Assisting partners in resolving any technical issues or challenges they may encounter while utilizing the
GoAbroad.com platform, serving as a liaison between partners and the technical support team.
Monitoring partner performance and analyzing key metrics to identify areas for improvement and
proactively provide recommendations and solutions.
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Account Executive, Grepcor Diamonde Inc.
02.2014 – 05.2014
Quezon City, Philippines
Visiting hospital accounts on a daily basis to assess their supply needs and ensure sufficient inventory
levels of Grepcore Diamonde products.
Identifying and pursuing potential partnership opportunities with existing and new clients, conducting
thorough market research and analysis to understand their needs and requirements.
Delivering compelling and persuasive product presentations to prospective accounts, showcasing the
unique value propositions and benefits of Grepcore Diamonde's offerings.
Engaging with key decision-makers and buying influencers within the hospitals to secure sales and
maintain long-term partner relationships with clients.
Actively participating in government pre-bidding and bidding processes, understanding the procurement
procedures and requirements to successfully navigate and secure contracts.
Compiling and submitting accurate weekly reports detailing sales activities, customer interactions, and
any market insights or competitive intelligence gathered.
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Player Support (Riot Games), Aegis People Support
08.2012 – 02.2014 | Cebu City, Philippines
Assisting players with inquiries, technical issues, and account-related concerns through multiple
support channels, including email, live chat, and social media platforms.
Resolving player complaints, investigating and troubleshooting game-related issues, and providing
timely and accurate solutions to ensure a positive player experience.
Providing guidance and support to players on gameplay mechanics, features, and in-game content,
helping them navigate and understand the intricacies of Riot Games' titles.
Collaborating with cross-functional teams, such as game designers, developers, and QA teams, to
escalate and resolve complex issues, report bugs, and provide player feedback for ongoing game
improvements.
Maintaining accurate and comprehensive records of player interactions, inquiries, and resolutions in the
ticketing system or CRM, ensuring efficient tracking and follow-up on player issues.
Keeping up-to-date with the latest game updates, patches, and announcements, and effectively
communicating relevant information to players, ensuring they are informed about new features, events,
and changes within the games.
Contributing to the development of support resources, including FAQs, knowledge base articles, and
video tutorials, to empower players with self-help options and enhance their overall gaming experience.
Identifying patterns or trends in player feedback, monitoring community forums and social media
platforms, and providing insights and recommendations to the Player Support team and other relevant
stakeholders to improve player satisfaction and enhance the support process.
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Technical Support Representative (XM Radio, Dentrix Dental
02.2010 – 07.2012
Software), APAC Customer Services Inc.
Tacloban City, Philippines
Providing prompt and accurate technical assistance to dental offices, troubleshooting and resolving
issues related to Dentrix software functionality, installation, and configuration.
Conducting in-depth software analysis to diagnose and resolve complex technical issues, including
database management, integration with other systems, and network connectivity.
Delivering remote training sessions to dental office staff, ensuring they have a comprehensive
understanding of Dentrix software features and best practices for efficient usage.
Collaborating with cross-functional teams, including software developers and product managers, to
communicate customer feedback, identify software bugs or improvements, and contribute to the
ongoing enhancement of Dentrix software.
Documenting customer interactions, inquiries, and resolutions in the support ticketing system,
maintaining an accurate and up-to-date knowledge base for future reference.
Proactively identifying opportunities to improve customer support processes, including developing selfhelp resources, FAQs, and training materials to empower dental professionals to resolve common issues
independently.
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Technical Support Representative (HP Printers), Teletech
02.2009 – 07.2009
Cebu City, Philippines
Assisting end-users in the installation and utilization of printer software, providing step-by-step
guidance and troubleshooting techniques to ensure smooth functionality.
Diagnosing and resolving issues related to HP printers, both on the software and hardware fronts,
employing a thorough understanding of printer systems to identify and address problems effectively.
Proactively generating revenue by recommending and promoting essential supplies such as ink, papers,
and new printer models that align with the end-users' requirements, thereby ensuring optimal
performance and customer satisfaction.
Offering warranty extensions to end-users, enabling them to safeguard their investment in HP printers
and providing peace of mind regarding any potential issues that may arise.
Skillfully scheduling callbacks for unresolved issues, demonstrating a commitment to timely issue
resolution and maintaining open lines of communication with end-users to address their concerns
promptly.
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Skills
Google Apps
Gmail, Docs, Sheets,
etc
Mircosoft Apps
Teams, Word, Excel,
Windows 10
Amazon Tools
InventoryLab, Keepa,
vlookup, Azinsight,
RevSeller Helium 10
Front End Web
Development
Basic HTML, CSS, and
Javascript coding
Design
Canva
Others
kvCore CRM, Mojo
Dialer
Basic Video Editing
Filmora 9, DaVinci
Resolve
Education
Bachelor of Science in Nursing,
Western Leyte College of Ormoc City Inc.
03.2008 | Ormoc City, Philippines
